Formal communications audits should be conducted about every five years.
a. True
b. False
Two common methods to develop an internal communication plan are to do so by flow
or media.
a. True
b. False
Good can help to minimize the potential negative effects of “the grapevine.”
a. Formal communication
b. Horizontal communication
c. Upward communication
d. Network communication
Why is it important to analyze your audiences, the industry, and the overall job climate
before you apply for jobs?
a. If the job market is tight, it is likely that you will have much less leverage in
negotiating salary, work location, and benefits.
b. It is important to determine the specific skills for which your audience is looking.
c. The employment process may be extremely competitive.
d. All of the above
Tactics for receiving performance feedback include all of the following, EXCEPT
a. Disagree politely with feedback you believe is inaccurate.
b. Listen carefully and avoid interrupting the appraiser.
c. Try to understand the appraiser’s perspective.
d. Ask for time to reflect, if needed.
Common indicators of a lack of confidence during an oral presentation include all of
the following, EXCEPT:
a. Spontaneous gesturing
b. Poor eye contact
c. Rigidity or stiffness of the body and its movements
d. Crossed arms or hands jammed into pockets
Assertive communication behaviors include those perceived as hurtfully expressive,
self-promoting, and assuming control over the choices of others.
a. True
b. False
One of the leanest channels of communication is a printed form, such as a job
application form.
a. True
b. False
Prospective employers want to know whether you can do the job they have to offer. To
put it bluntly, they want to know what you can do for them, not what they can do for
you.
a. True
b. False
Approximately 33 percent of executives say that a thank-you note influences their
hiring decisions, so it may or may not be worth your time to write one.
a. True
b. False
Aspects of successful internal communication programs include all of the following,
EXCEPT:
a. Management is supportive.
b. Professional communication staff is close to the issues and included in strategic
planning.
c. Government regulators are included in the process.
d. Communication reinforces strategic objectives to all employees.
One of the easiest ways to make a logical appeal is to cite authorities on a particular
subject.
a. True
b. False
As a writer, you should be consistently telling your readers or where they are going,
where they are at, and where they have been so they don’t become confused or have to
expend a lot of their own energy trying to figure out your message.
a. True
b. False
In business writing, the “chunking” of information should be avoided since it makes a
message more difficult to read. a. True
b. False
Intrapersonal intelligence is the capacity to form an accurate model of oneself and to be
able to use that model to operate effectively in life.
a. True
b. False
Written business messages generally should use all of the following, EXCEPT:
a. Standard English
b. Short yet complete sentences and short paragraphs
c. First- and second-person pronouns
d. Big words so that you will sound intelligent
is the belief that your own cultural background, including ways of analyzing problems,
values, beliefs, language, and verbal and nonverbal communication is correct.
a. Plurality