The potential for conflict increases when too much communication takes place.
Relationship conflicts are almost always dysfunctional.
High Machs perform better when they interact face to face with others rather than
indirectly.
In the case of oral communication, when the message has to pass through a number of
people, as the number of people increases the possibility of distortion of the message
decreases.
The intent to act in a certain way is the affective component of an attitude.
Age, gender, race, disability, and length of service are surface-level characteristics.
Job involvement refers to an individual’s general attitude toward his or her job.
According to the Myers-Briggs Type Indicator (MBTI) classification, people belonging
to the “judging” type want control and prefer their world to be ordered and structured.
In the socialization process, the period of learning that occurs before a new employee
joins an organization is termed the encounter stage.
Overall abilities are essentially made up of two sets of factors: intellectual and
psychological.
Selective perception refers to how a sender purposely manipulates information so the
receiver will see it more favorably.
The common characteristic of manufacturing jobs is that they require substantial
interaction with an organization’s customers.
Janet keeps emotional distance from her co-workers and believes that the ends can
justify the means. Janet would rate high in Machiavellianism.
It was Marisol’s first day at work. At first she was very nervous, but when she was
introduced to her cubicle neighbor, Hanna, she was reassured by Hanna’s soothing
smile. Marisol thought that a person with such a beautiful smile could not be bad, and
that she would enjoy having her in such close proximity. Which of the following
concepts best describes this example?
A) contrast effect
B) fundamental attribution error
C) halo effect
D) selective perception
E) self-serving bias
Which of the following is an example of externally caused behavior?
A) An employee is late to work because he was partying late and overslept.
B) An employee is late because of a flat tire.
C) An employee was fired because he violated a company policy.
D) An employee was promoted because he was hard working.
E) An employee died from lung cancer after excessive tobacco use.
What is BATNA? Discuss the significance of BATNA.
Which of the following terms best represents a point of difference between power and
leadership?
A) control
B) potential
C) cognitive dissonance
D) goal compatibility
E) negative affect
Since group results cannot be attributed to any single person, the relationship between
an individual’s input and the group’s output is clouded and this increases the possibility
of ________.
A) self-concordance
B) emotional contagion
C) negative offset
D) social loafing
E) emotional labor
Employee discretion is inversely related to ________.
A) complexity
B) formalization
C) specialization
D) departmentalization
E) empowerment
According to the job characteristics model, ________ indicates the degree to which
carrying out work activities generates direct and clear information about your own
performance.
A) task significance
B) autonomy
C) feedback
D) task identity
E) skill variety
With reference to the interactionist view of conflict, conflict that relates to the content
and goals of work is called ________ conflict.
A) job
B) task
C) relationship
D) process
E) communication
You are looking at flextime and realize that it will probably work least well for which of
the following jobs?
A) insurance billers
B) custodial workers
C) receptionist
D) equipment maintenance staff
E) IT personnel
Which of the following statements is true regarding the functions of culture in an
organization?
A) It hinders the generation of commitment to something larger than individual
self-interest.
B) It conveys a sense of identity for organization members.
C) It reduces the stability of the social system.
D) It reduces distinctions between one organization and others.
E) It does not affect employees’ attitudes and behavior.
Work should be performed by an individual if ________.
A) the work is complex and requires different perspectives
B) the work creates a common purpose or set of goals for the people in the group that is
more than the aggregate of individual goals
C) the work is simple and does not require diverse input
D) several tasks that are interdependent are to be performed for completing the work
E) performing the work requires learning a new technology or understanding a new
system
Leadership requires ________.
A) congruence between the goals of the leader and those being led
B) focus on tactics for gaining compliance
C) a dependency of those being led on the leader
D) followers who share behavioral traits with their leaders
E) a dependency of the leader on those being led
What are the various functional outcomes of conflict?
Explain how organizations can create team players.
Compare and contrast dominant culture and subculture.
What are the seven prime characteristics that capture the essence of an organization’s
culture?
What are the various characteristics of integrative bargaining?
Contrast the fundamental attribution error and the self-serving bias.
Describe Maslow’s hierarchy of needs including the types of needs and how they
become dominant.
Compare and contrast the benefits of intrinsic rewards such as recognition and extrinsic
rewards such as pay as forms of motivation.
Explain the following terms: “groupthink” and “groupshift.”
List and explain four of the barriers to effective communication.