Max is the Web site manager for a local florist. The company’s owner would like Max
to redesign the Web site so that customers can connect directly with florist employees
on a daily basis about products and specials. This relates to which step in establishing
an online business?
a. Finding a niche market
b. Creating a professional Web site
c. Choosing a target market
d. Choosing a domain name
e. Building online relationships
An exit interview is an interview conducted with departing employees to determine the
reasons for their termination.
a. True
b. False
The first three steps involved in attracting an effective work force are HR planning,
choosing recruiting sources, and selecting the candidate.
a. True
b. False
Organizational development specialists identify three distinct steps for achieving
behavioral and attitudinal changes.
These are
a. freezing, changing, and intervention.
b. unfreezing, change agent, and freezing.
c. unfreezing, changing, and refreezing.
d. intervention, refreezing, and change agent.
e. none of these.
Making explicit statements about the desired team behaviors is a powerful way leaders
influence norms.
a. True
b. False
Scenario – Barry Miller The promotion to first line manager took place just six weeks
ago for Barry Miller. He was well qualified for the promotion, but the new job still
required a lot of training. One of the challenges has been to coordinate the production
of his team with the needs of the sales department and with the availability of raw
materials from his suppliers. Setting priorities and developing schedules to accomplish
the work is a part of Barry’s job that he has really enjoyed. The challenges to maintain
high rapport and to build a strong team with his employees have already brought him a
lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very
happy about his new job.In his job, Barry needs to:
a. plan.
b. organize.
c. lead.
d. control.
e. all of these.
The functional structure offers a way to decentralize decision making and provide
direction from the teams in the field.
a. True
b. False
environment consists of demographic factors, such as population density.
a. Technological
b. Sociocultural
c. Legal-political
d. Internal
e. Economic
Which of the following refers to work behavior that goes beyond job requirements and
contributes as needed to the organization’s success?
a. Job satisfaction
b. Organizational citizenship
c. Cognitive dissonance
d. Job involvement
e. Organizational Commitment
Which of the following includes anticipated and actual expenses for a responsibility
center?
a. Revenue budget
b. Cash budget
c. Capital budget
d. Expense budget
e. Operating budget
A transformational leader is a leader distinguished by a special ability to bring about
innovation and change.
a. True
b. False
Behavior that is positively reinforced tends to be repeated, and behavior that is not
reinforced tends not to be repeated, as stated in the Law of Effect.
a. True
b. False
A(n)_______ leader works to fulfill subordinated needs and goals as well as to achieve
the organization’s larger mission.
a. servant
b. transactional
c. transformational
d. charismatic
e. interactive