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Alton, a mid-level manager for Knockaround Clothing in charge of monthly inventory,
often participates in quarterly meetings of the Cherokee Nation in Tahlequah,
Oklahoma. Alton's supervisors' allowing him flex time to attend these meetings
embraces Alton's ________.
A) religion
B) cultural identity
C) abilities
D) ethnicity
E) tenure
Which of the following teams are more likely to be made up of employees from about
the same hierarchical level but different work areas?
A) problem-solving
B) self-managed
C) cross-functional
D) task
E) rapid action
A study conducted by a management consulting firm found that companies with higher
morale ________.
A) experienced a larger growth in their stock prices
B) experienced a larger growth in market share
C) experienced a smaller decrease in their stock prices
D) experienced a smaller decrease in their market share
E) had more dissatisfied employees
The more optimistic the entrepreneurs, the less successful the performance of their new
ventures. Which of the following systematic biases and errors creep into their
judgments?
A) hindsight bias
B) anchoring bias
C) confirmation bias
D) availability bias
E) overconfidence bias
You are vice-president of a division of a large, multi-national company that makes
electronic equipment for consumers and the military. Your company has several teams
and there are several managers managing those teams. Joan, your director of
accounting, has created a team of seven employees from the accounts payable
department who meet for three hours a week to discuss ways of improving quality,
efficiency and the work environment. This is an example of a ________ team.
A) problem-solving
B) self-managed
C) cross-functional
D) virtual
E) task-resolution
AgriProducers provides services related to the testing of soil and crops. It also provides
advice to its customers for improving the productivity of the soil and the quality of the
crops. It has customers all over the United States. The crops and soil are different in the
various large areas of the nation, such as the west coast and the midwest. Which type of
departmentalization would be best for AgriProducers?
A) functional
B) process
C) product
D) geographic
E) temporal
In which of the five steps of the negotiation process do both parties have to undoubtedly
make concessions?
A) accommodating
B) compromising
C) bargaining
D) clarifying
E) implementing
Which of the following ways of increasing self-efficacy is generally used by
motivational speakers?
A) arousal
B) enactive mastery
C) focused training
D) vicarious modeling
E) verbal persuasion
Before communication can take place it needs a ________.
A) purpose
B) channel
C) receiver
D) filter
E) decoder
Which of the following cultural dimensions identified by GLOBE does not have an
equivalent in Hofstede?
A) future orientation
B) power distance
C) performance orientation
D) individualism/collectivism
E) gender differentiation
Managers in a developing country would see which of the following as ethical
responsibility?
A) paying people "under the table"
B) doing favors for family and friends
C) giving the workers a share of the company
D) both A and C
E) both B and C
Which is the best manner in which to deal with racial and ethnic diversity in the
workplace?
A) Ignore the differences€¦we are all the same.
B) Implement policies which prohibit cultural conversations.
C) Create work groups which have members of all possible racial groups.
D) Hold an orientation in which team members can discuss their differences.
E) Force people to work with people with whom they are uncomfortable.
