In innovative organizations, interunit communication tends to be low.
Attitudes are evaluative statements.
Job rotation allows two or more individuals to split a traditional 40-hour-a-week job.
The primary goal of a work team is information sharing.
The job characteristics model describes any job in terms of five core job dimensions.
Task significance is one of these five dimensions and it represents the degree to which a
job requires completion of a whole and identifiable piece of work.
A gainsharing pay plan pays for individual performance based on performance appraisal
ratings.
The more specific the attitude and the more specific the behavior, the stronger the link
between the two.
According to the Myers-Briggs Type Indicator (MBTI) classification, people belonging
to the “feeling” type are flexible and spontaneous.
Attribution theory suggests what’s important is projecting the appearance of being a
leader rather than focusing on actual accomplishments.
The conflict-handling techniques are characterized by two dimensions, cooperativeness
and assertiveness. Assertiveness indicates the degree to which ________.
A) one party attempts to satisfy his or her own concerns
B) one party attempts to suppress the conflict
C) the parties attempt to find a win-win solution
D) one party attempts to satisfy the other party’s concerns
E) the parties are willing to involve third-party conflict resolution techniques
Managers at Precision Technologies, a custom-machine shop in Indiana, train workers
on all the company’s equipment so they can move around as needed in response to
incoming orders. Based on this information, which of the following methods is most
likely being used by Precision Technologies?
A) job rotation
B) job enlargement
C) job enrichment
D) job sharing
E) flextime
Publishing representatives who call on college professors to inform them of their
company’s new publications have a great deal of freedom in their jobs. They have only
a general sales pitch, which they tailor as needed. Based on this information, we can say
that the job of these publishing representatives scores ________.
A) low on the degree of work specialization
B) low on the degree of decentralization
C) high on the degree of departmentalization
D) high on the degree of centralization
E) low on the degree of formalization
Marilyn is the department head for a large call center and is responsible for conducting
quarterly performance evaluations on her employees. While a good portion of the
evaluation is based on areas such as friendliness, punctuality, and customer ratings,
roughly half of the appraisal is based on call volume and the conversion of callers to
customers. An employee’s evaluations are used to determine quarterly raises. Algemar
and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she
feels that she simply inherited Algemar from another department; thus, Marilyn
sometimes strikes from Nick’s call records customers who are extremely difficult or
perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a
raise while she did not award one to Algemar. Marilyn’s awarding Nick a raise based on
his evaluations could best be called ________.
A) politicking
B) unethical politicking
C) identity management
D) self-serving
E) All are logical responses.
Which of the following resistances to change is overt and immediate?
A) loss of loyalty
B) increased absenteeism
C) loss of motivation
D) increased error
E) complaint
Francine heads an ad agency and works with copywriters, artists, and designers to come
up with effective branding solutions for new products. Why is it particularly important
for Francine to keep her team happy?
A) People are more conscientious when they are in a good mood.
B) People tend to weigh all possible options rather than the most likely ones when they
are in a good mood.
C) People are less likely to use rules of thumb when they are in a good mood.
D) People tend to search for perfect solutions when they are in a good mood.
E) People are more creative when they are in a good mood.
You are part of a group, making a decision about whether it is appropriate to
discontinue research on a new drug. This new drug would save lives, but it is uncertain
whether you can develop it within a reasonable time frame and at a reasonable cost.
Your firm has already spent a small fortune on this drug. You have gathered so much
information in preparation to making the decision that you are unable to sort the good
information from the superfluous data. You just feel that this project has merit. What
form of decision making are you using if you decide to continue the project because
you feel that the project has merit?
A) optimization
B) intuitive
C) rational
D) satisficing
E) bounded rationality
For management, the major downside of telecommuting is ________.
A) decreased productivity
B) increased turnover
C) reduced morale
D) difficulty in scheduling work
E) less direct supervision of employees
The mistakes committed by the sales staff suggest that sales personnel are probably
experiencing which of the following as a result of their intensive training?
A) filtering
B) emotional labor
C) information overload
D) communication apprehension
E) selective perception
If Albert is apprehensive regarding oral communication, which of the following
behaviors is he least likely to display?
A) He prefers to talk on the phone.
B) He distorts the communication demands of his job.
C) He limits his oral communication and then tends to rationalize his behavior.
D) He relies on memos or letters.
E) He avoids face-to-face communication.
A ________ is consistent with recent efforts by companies to reduce costs, cut
overhead, speed up decision making, increase flexibility, get closer to customers, and
empower employees.
A) wider span of control
B) high degree of formalization
C) longer chain of command
D) lack of work specialization
E) high degree of centralization
You have threatened to eliminate positions and even to close down the company if your
employees don’t change their attitudes. The method for overcoming resistance that you
have chosen is ________.
A) education and communication
B) participation
C) negotiation
D) coercion
E) cooptation
Thad, Jamarcus, and Willy have been working for Davidson International each for three
years. While the trio started together as analysts and are all still on the same team,
Jamarcus has recently been made a team lead while Willy and Thad are still in their
respective positions although Willy did receive a small raise after his last performance
evaluation. At a recent meeting, Thad was decidedly combative with Jamarcus and the
two had a rather heated discussion. This interaction likely triggered which in Willy?
A) exit response
B) organizational citizenship
C) workplace deviance
D) turnover
E) neglect response
Discuss John Holland’s personality-job fit theory.
Explain the differences between the following terms: affect, emotions, and moods.
Describe, with example, the self-focused impression management techniques.
Describe and discuss specific problems related to cross-cultural communication.
Include cultural barriers and cultural context.
What are the various forces that make it necessary for the organizations to change?
Discuss the various individual approaches toward managing stress.
You recently earned your real estate sales license and are looking to find a good local
real estate brokerage to begin your career. While you are particularly adept at real estate
rules and regulations, you are not confident in your sales abilities or in your ability to
make “cold calls” to perspective clients. You feel that you need a good mentor at this
stage of your career as you look to the future. What factors should you consider as you
make this decision?
Describe the personality trait of self-monitoring.
Explain and provide a workplace example of how stereotypes function in an
organizational setting.
How does climate of trust improve effectiveness of teams?