Organizations that empower employees often reward them based on the results shown
in the company’s bottom line.
a. True
b. False
The primary emphasis of polycentric companies is on their home countries.
a. True
b. False
In the process of implementing the balanced scorecard approach at his company,
operations manager Seth Howard wonders whether internal activities and processes add
value for customers and shareholders. This involves which dimension of the balanced
scorecard?
a. Customers
b. Learning and growth
c. Financials
d. External business processes
e. Internal business processes
The degree to which an organization achieves a stated goal refers to:
a. effectiveness.
b. synergy.
c. conceptual skill.
d. efficiency.
e. human skill.
The star has a:
a. large market share in a rapidly growing industry.
b. large market share in a slow growth industry.
c. small market share in a rapidly growing industry.
d. small share of a slow growth market.
e. moderate market share in a slow growth industry.
Which of the following happens as organizations grow?
a. Positions and departments are deleted.
b. Management layers are eliminated to save cost.
c. Managers have to find ways to tie different departments.
d. Top management becomes more autocratic.
e. None of these.
Rock Bottom, Inc. (RBI) has a relatively high turnover rate among its new employees.
Recently, the human resource department conducted a series of interviews with
employees who were choosing to leave RBI after a short period of time. It was
concluded that unmet expectations were the primary reason these people were leaving
so soon. RBI can begin to solve this problem by emphasizing:
a. external recruiting.
b. affirmative action.
c. better training and development.
d. the use of realistic job previews.
e. employment-at-will.
Which of these is(are) primarily concerned with tactical goals/plans?
a. Middle management
b. Board of directors
c. Consultants
d. Senior management
e. Lower management
Direct investing means that the company is involved in managing the productive assets,
which distinguishes it from other entry strategies that permit less managerial control.
a. True
b. False
One of the things managers enjoy doing the most is:
a. financial planning.
b. controlling activities.
c. planning for future decisions.
d. leading others.
e. hiring new employees.
Self-contained unit structure is a term used for:
a. divisional structure.
b. functional structure.
c. term structure.
d. matrix structure.
e. virtual network structure.
Arepresents a phrase or sentence that succinctly expresses a key corporate value.
a. symbol
b. stories
c. culture
d. hero
e. slogan
Downward communication is usually used to communicate information about all of the
following EXCEPT:
a. indoctrination.
b. procedures.
c. performance feedback.
d. suggestions for improvement.
e. implementation of goals.
Which of the following describes the last step in the perception process?
a. Observing information
b. Screening the information
c. Selecting what to process
d. Organizing the selected data into patterns
e. Transmitting the observed information
At which stage of the change process do managers evaluate problems and
opportunities?
a. Monitor forces for change
b. Need for change
c. Initiate change
d. Implement change
e. Internal forces