A situation where the goals to be achieved or the problem to be solved is unclear,
alternatives are difficult to define, and information about outcomes is unavailable refers
to ambiguity.
a. True
b. False
Fred, a software engineer, is in charge of scrutinizing electronic communication
patterns as part of his role within a
virtual team at work. Fred’s role fulfills which virtual team practice?
a. Using technology to build relationships
b. Shaping culture through technology
c. Monitoring progress and rewards
d. Administering rewards
e. Using global teams to develop technology
Resource development, infrastructure, and exchange rates all describe which dimension
in the international environment?
a. Economic
b. Legal
c. Political
d. Sociocultural
e. Technological
According to SPOTLIGHT ON SKILLS in Chapter 11, when delegating leaders do all
of the following EXCEPT:
a. delegate the whole task.
b. maintain feedback.
c. give thorough instructions.
d. work alone to accomplish important tasks.
e. evaluate and reward performance.
The innovation strategy for changing products and technologies that involves designing
the organization to encourage creativity and the initiation of new ideas is known as
cooperation.
a. True
b. False
Entrepreneurs who aspire to start online businesses implement all the following steps
except:
a. create a professional Web site.
b. choose a domain name.
c. build online relationships
d. determine physical location.
e. identify a profitable market niche.
Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the
involvement and participation of employees, placing high value on meeting the needs of
employees. The company is known for its caring, family-like atmosphere. Which type
of corporate culture does Roadtec possess?
a. Adaptability culture
b. Achievement culture
c. Consistency culture
d. Involvement culture
e. Matrix culture
Approximately 600,000 new businesses are launched in the U.S. each year by
entrepreneurs.
a. True
b. False
In countries where women are often in positions of high status, the Globe Project would
describe that culture as low in _____.
a. assertiveness
b. uncertainty avoidance
c. gender differentiation
d. societal collectivism
e. performance orientation
Which of the following is a way for managers to promote organizational committment?
a. Making work difficult
b. Punishing poor performance
c. Creating more rules
d. Giving more rewards
e. Being honest
If Javier organizes with a horizontal matrix structure, some potential advantages that he
could anticipate include all of the following, EXCEPT:
a. a more efficient use of resources.
b. greater flexibility and adaptability to a changing environment.
c. development of both general and specialist management skills.
d. decreased need for coordination among managers.
e. all of these are potential advantages.
Nonprogrammed decisions require six steps, however, programmed decisions being
structured and well understood require only one step.
a. True
b. False
The conventional stage of moral development is best described by which of the
following statements?
a. I won’t do that because the boss will be upset with me.
b. Everybody else is doing it, so it must be okay.
c. I know this is not right, and I will not do it, even if everyone else is.
d. What am I going to get from making this decision?
e. All of these.
The group of theories that explain how employees meet their needs and determine their
success are called process theories.
a. True
b. False
Shyloh is a research analyst who gets things done mostly through her own efforts,
relying on herself rather than others. Shyloh can best be described as a(n):
a. first-line manager.
b. middle manager.
c. individual performer.
d. top manager.
e. functional manager.
A functional team is also referred to as a(n).
a. command team
b. task force
c. special purpose team
d. horizontal team
e. interorganizational team
Which of these employee behaviors matches with the conventional level of personal
moral development?
a. Task accomplishment
b. Empowered employees
c. Work group collaboration
d. Full participation
e. Act in own interest
The question mark exists in a new, rapidly growing industry but has only a small
market share, according to the BCG Matrix.
a. True
b. False
Technical skills are most important at lower organizational levels while conceptual
skills become more important as managers move up the organizational hierarchy.
a. True
b. False
______occurs when an employee receives the same rating on all dimensions even if his
or her performance is good on some dimensions and poor on others.
In_______, the leader favors a consensual and collaborative process, and influence
derives from relationships rather than position power and formal authority.
Describe the assumptions behind McGregor’s Theory X and Theory Y. How do the
theories relate to the classical perspective on management and early human relations
ideas?
Briefly describe the task environment and its four primary sectors.
The firm’s financial performance for a given time period is shown on the________.
_______ means that a decision has clear-cut goals and that good information is
available, but the future outcomes associated with each alternative are subject to
chance.
What are the three primary goals of human resource management (HRM)?
______, ______, and ______are the three characteristics of team structure and context
influence cohesiveness.
List the four major perspectives of a balanced scorecard.