Managers who have progressed to Donaldson’s “conscious incompetence” stage learn
how to interact with diverse groups and cultures by deliberately thinking about how to
behave.
The belief that one’s own group, culture, country, or customs are superior to that of
others is known as ethnocentrism.
For control to be successful, all individuals involved in controlling must have a working
knowledge of how the control process operates.
Management’s evaluation of organizational planners should be completely objective.
Even though organizational objectives and other conditions within the management
system might change, individual job activities should remain the same.
The commitment principle is a management guideline that advises managers to totally
commit themselves to strategic planning.
A drawback of the classical approach is that it does not adequately emphasize human
variables.
A control tool is a specific procedure or technique that presents pertinent organizational
information in a way that helps managers and workers develop and implement an
appropriate control strategy.
In the decision-making process, it is important to accurately identify an existing
problem prior to listing the possible alternatives for solving the problem.
According to Homans’ Model, the informal group is established to provide satisfaction
and growth for its members.
During the norming stage of team development, the team will finish its job and prepare
to disband.
Structural factors of organizational effectiveness are any types of equipment or
processes that assist organization members in the performance of their jobs.
The information that managers receive heavily influences managerial decision making.
A license agreement is a right granted by one company to another to use its brand name
and technology in the manufacture or sale of goods and services.
In the area of equal employment opportunity, the basic purpose of positive movement is
to eliminate barriers and increase opportunities for the purpose of increasing the
utilization of underutilized and/or disadvantaged individuals.
Which of the following is a disadvantage of Fiedler’s contingency model of leadership?
A) The model is not suitable to decide leadership style if the task structure is weak.
B) The model may not provide concrete answers to leadership problems.
C) It does not emphasize the importance of situational variables.
D) Leadership behaviors are not considered in this model.
E) Leader—member relations are ignored when selecting a suitable style of leadership.
________ is managerial activity aimed at bringing organizational performance up to the
level of performance standards.
A) Laddering
B) Corrective action
C) Reprogramming
D) Market correction
E) Contrarian investing
Identify an advantage of establishing virtual offices.
A) They provide better opportunities for employee socialization.
B) They help the organization build the desired corporate culture.
C) Virtual offices enable cost-reduction.
D) Virtual offices enhance management control.
E) They help the organization reduce the dependence on technology.
Informal groups that form in organizations because of the personal affiliation members
have with one another are called ________.
A) interest groups
B) friendship groups
C) formal groups
D) work groups
E) task groups
Which of the following is true regarding the assimilation approach?
A) It advocates incorporating changes into organization culture based on the cultures of
new employees.
B) It gathers the best from differing cultures and accepts a variety of viewpoints.
C) It promotes creativity in the organization by encouraging employees to share their
individual cultures and worldviews.
D) It creates a homogeneous culture that suppresses the creativity and diversity of
views that could benefit the organization.
E) It addresses past injustices experienced by a particular group by developing policies
to create a more equitable set of conditions.
Jerry starts his own business even when he is advised by family and friends that it is not
a suitable opportunity. His friends feel that the market is uncertain and new entry at this
juncture is inadvisable. Jerry soon realizes that his friends were right and he should
have taken their advice. In spite of himself, he is forced to admit that the market
situation is such that it would take more than a good entrepreneur to survive. This is an
example of ________.
A) exploitation
B) anchoring
C) information bias
D) illusion of control
E) reactance
A sales manager sets the following performance objective for members of his sales
team: To increase customer sales by 10 percent within the next 6 months. Which of the
following is a valid criticism of this objective?
A) It does not pinpoint expected results.
B) It is not stated in simple fashion.
C) It is not achievable.
D) It is does not relate to specific actions.
E) It is not related to other organizational objectives.
Jack works at an advertising agency and leads a team of 8 graphic designers. Whenever
he has to make a decision, he does so by himself and rarely asks him team members for
their suggestions or inputs. Which of the following orientations does Jack have?
A) legitimate
B) exploitative
C) receptive
D) hoarding
E) marketing-oriented
Which of the following is the correct sequence of the stages of groupthink?
A) antecedents, concurrence seeking, symptoms of groupthink, decision-making
defects, poor decision outcomes
B) concurrence seeking, antecedents, symptoms of groupthink, decision-making
defects, poor decision outcomes
C) antecedents, symptoms of groupthink, decision-making defects, concurrence
seeking, poor decision outcomes
D) symptoms of groupthink, antecedents, concurrence seeking, decision-making
defects, poor decision outcomes
E) concurrence seeking, symptoms of groupthink, antecedents, decision-making
defects, poor decision outcomes
The ________ of an organization refers to the extent to which firms use lateral
subdivisions or specialties within an organization.
A) laddering
B) horizontal dimensioning
C) vertical integration
D) vertical dimensioning
E) backward integration
Taylor pioneered a system in which workers could earn a bonus in addition to the piece
rate if they exceeded their daily production quota.
Which of the following is an example of a command group?
A) a group of employees focused on providing excellent customer service
B) a group meeting to consider the feasibility of a new product
C) a department head with managers reporting to him
D) students coming together to form a study group for a specific class
E) a group of employees forming an exercise group
________ is the process of sharing information with other individuals.
A) Delegation
B) Communication
C) Allocation
D) Authorization
E) Distribution