According to the standards for the use of numbers, all percentages should be spelled
outin a sentence.
The ability towork harmoniously with people from other cultures helps increating a
comfortable and productive workplace.
Simple random sampling subdivides the group under study and makes random
selections within each subgroup.
According to studies of readability, long words generally communicate better than short
words.
The Boolean operator AND is used to expand a search by adding variations to the basic
search term.
Webinars are unpopular because they increase downtime and travel costs.
The topography of a country does not influence its culture.
In an oral presentation, humor is a widely used technique to arouse the interest of the
audience.
When presenting information using visuals, one need not explain them since they have
been added just for visual interest.
In the context of nonverbal communication, prioritizing phone calls, preparing meeting
agendas, and planning daily schedules are examples of space language.
According to the standards for grammar, if the antecedent is singular, its pronoun must
be plural.
Information is gathered and analyzed during the planning stage of the writing process.
An RSS feed is an online portal that users can access to get relevant information.
Ethnocentrism is the tendency to prefer the ideas of someone else’s culture rather than
that of one’s own.
Peyton, asecretary at an office,has been instructed not to connect sales calls to her boss.
Which of the following must she do when she receives a call from a salesperson?
A. Disconnect the call
B. Clearly and courteously explain that her bosshas no interest in any sales proposition
C. Promise a callback from her boss
D. Put the salesperson on hold and then disconnect the call after a few minutes
E. Ask the salespersonto call again the next day
When preparing oneself to speak, which of the following elements generates trust and
conviction, when combined with competence?
A. Confidence
B. Glamor
C. Sincerity
D. Inflection
E. Dominance
Secondary research produces information primarily through the use of _____.
A. experiments
B. surveys
C. websites
D. interviews
E. observations
When identifying appropriate jobs, which of the following is an external factor that
needs to be considered?
A. Education
B. Personal qualities
C. Special qualifications
D. Work experience
E. Family needs
Which of the following is true regarding the amount of time business writers should
ideally spend on each part of the writing process?
A. They should spend an equal amount of time on each of the three stages.
B. They should spend an equal amount of time on drafting and planning and skip
revising.
C. They should spend most of their time on drafting and revising and skip planning.
D. They should spend most of their time on planning and less time on drafting and
revising.
E. They should spend most of their time on revising and less time on planning and
drafting.
Which of the following is true oforal and written reports?
A. Readers can rely on visual clues when interpreting oral reports.
B. One may risk being incorrect in order to be engaging when delivering an oral report.
C. The readers of a written report can control the pace of the communication.
D. It is often acceptable to use a less formal style in written reports.
E. In a written report, one must use inflection and pauses in order to enable reader to
understand.
Computational thinking is best defined as the ability to:
A. interact with data, see patterns in data, make data-based decisions, and use data to
design for desired outcomes.
B. understand and adapt to other people’s preference for individualism or collectivism,
political environment and ideas about social hierarchy of different countries.
C. quickly assess the emotions of those around and adapt one’s words, tone, and
gestures accordingly.
D. determine the deeper, underlying meaning or significance of messages expressed by
people.
Which of the following sentences does not have atwo-word verb?
A. Look out for snakes in the forest.
B. Smith was asked to stay after class.
C. I was brought up by my aunt.
D. The game was called off.
E. Please fill out this form.
Which of the following is true about Asians?
A. They belong to a low-context culture.
B. They tend to express themselves explicitly.
C. They tend to be reticent in their relationship with others.
D. They tend to share all relevant background information when communicating.
E. They avoid using a multimodal style when communicating.
IRM tools have prompted many businesses to:
A. establish practices or policies to protect their intellectual property.
B. consider hiring cryptologists.
C. stop the publication of information online.
D. establish more efficient methods of encrypting documents.
E. stop using social networking sites.
Which of the following sentences correctly uses the words “further”?
A. How much further do you plan to walk now?
B. Carl threw the ball further than anyone else.
C. We need to explore this problem further.
D. How much further do I have to run, coach?
E. It’s not that much further to the hospital.
Which of the following job-search messages iswritten in the following order:
expression of gratefulness, comments regarding the interview, additional information,
and goodwill close?
A. A thank-you message
B. A follow-up to an application
C. A letter confirming job acceptance
D. A message refusing a job
E. A resignation letter
Correct the following sentences according to the standards for the use of numbers. a)
She was ranked 1st in her class. b) Over 1,000,000 people attended the opening
ceremony of the Olympics.
Which of the following is an example of internal-operational communication?
A. A letter addressed by a consumer to the customer care service of an organization that
provides post-purchase support
B. A memo containing the production and sales target for an organization
C. An order form submitted to an organization’s supplier of raw materials
D. A letter addressed to a government official
E. An advertisement put on a company’s website for the general public
Which of the following sentences is an example of a discriminatory sentence?
A. The writer was absent at the book-signing event.
B. The author was not happy with his publishers.
C. The lawyer asked her client to accept the deal.
D. The assistant must perform the experiment before she teaches it to her students.
E. It is the job of the secretary to stop people from barging into the chairperson’s
chambers.
Which of the following should ideally be avoided in the drafting process to create an
effective message?
A. Creating a flexible draft that can be changed over time
B. Focusing on creating a perfect draft on the first attempt
C. Focusing on the primary purpose of the message
D. Moving forward at a reasonably steady pace with as little stalling as possible
E. Working on a draft when productivity is highest
With respect to email format, Bcc stands for:
A. basic customer copy.
B. business communication clarification.
C. backup client confirmation.
D. brief change confirmation.
E. blind courtesy copy.
Which of the following is true of adaptation, one of the basic elements of the techniques
of good talking?
A. It refers to the pitch and resonance of the sounds a speaker makes and the sounds an
audience hears.
B. It refers to a set of voice behaviors that gives each person a unique voice.
C. It varies in messages delivered in different cultures as well as different social
situations, work situations, and classrooms.
D. It is difficult for a speaker to adapt himself or herself to the audience if he or she has
a large vocabulary.
E. It is independent of the speaker’s style and voice.
How are special libraries different from general libraries?
What is the main difference between proposals and reports? Explain the approach to be
taken when writing unsolicited proposals.
List the two main types of problem. What is the approach followed in solving these
problems?
List the four main ways in which short reports differ from long ones.
What are the different types of sampling techniques?
Create a scenario and detail the different contexts for communication to be considered
for effective communication between communicators in two different countries.