Orientation refers to the methods used to give new or present employees the skills they
need to perform their jobs.
The EEOC receives and investigates job discrimination complaints from aggrieved
individuals.
A job analysis is a result of job specifications.
Diversity programs can lead to increases in business.
One study called the American workforce ‘ill-prepared.’
Electronic performance monitoring (EPM) allows supervisors to electronically monitor
the amount of computerized data an employee is process each day.
Job analysis produces information used for writing job descriptions and job
specifications.
First impressions created from candidate application forms and personal appearance can
affect interviewer ratings of candidates.
Investigating employee complaints of alleged violation standards is considered third in
OSHA’s priority list.
Adverse impact refers to employment processes that result in more individuals from a
protected group being rejected regardless of whether the difference is significant.
In a constructive discharge claim, the former employee argues that he or she quit, but
had no choice because the employer made the situation intolerable.
High-stress workers have health care costs 75% higher than those of less-stress
co-workers.
The four categories of training outcomes are reactions, learning, behavior, and results.
The most direct way to prove sexual harassment is showing a tangible employment
action is dependent on sexual favors.
A properly designed performance management system utilizes yearly meetings to
ensure continuous improvement in the employee’s capacity and performance.
All of the following are examples of permissible bargaining items except:
A) indemnity bonds.
B) use of union label.
C) overtime pay.
D) cafeteria prices.
Contingent workers are used in ________ occupations.
A) clerical
B) engineering
C) maintenance
D) All of the above.
An employee stock ownership plan is an incentive plan that ________.
A) engages many or all employees in a common effort to achieve a company’s
productivity objectives with any resulting cost-savings gains shared among employees
and the company
B) focuses on the sharing of benefits between employer and employees
C) contributes company shares of its own stock or cash to be used to purchase company
stock to a trust established to purchase shares of the firm’s stock for employees
D) involves the firm distributing total annual profits each year among employees based
on their merit rating
What is the third step in the union drive and election?
A) initial contact
B) signing authorization cards
C) the hearing
D) the campaign
The ________ HR group focuses on being HR business partners to specific
departments.
A) embedded
B) corporate
C) centers of expertise
D) transactional
All of the following are negotiating guidelines except:
A) setting clear objectives
B) respecting the importance of face-saving for the other party
C) building a reputation for being fair but firm
D) never giving in to any demands
Which of the following the supervisor can do during a unionization drive?
A) presents facts to employees
B) give opinions about whether unions will hurt
C) share personal experiences he or she had with a union
D) All of the above.
The ________ is considered by many to be the most important screening tool.
A) telephone reference
B) reference letter
C) selection interview
D) management assessment center
Participatively set goals result in higher performance than assigned goals when the
________.
A) participatively set goals are more difficult
B) assigned goals are more difficult
C) rewards are also higher
D) goals are doable
Lack of qualifications, one of the bases for dismissal, is defined as ________.
A) the deliberate and willful violation of the employer’s rules and may include stealing
and insubordination
B) an employee’s inability to do the assigned work despite his or her diligence
C) the persistent failure to perform assigned duties or to meet prescribed standards on
the job
D) stealing, chronic tardiness, and flat-out disobedience
________ is defined as the influence of a rater’s general impression on ratings of
specific ratee qualities.
A) Impression management
B) Halo effect
C) Central tendency
D) Bias
Performance appraisals may be conducted by ________.
A) the immediate supervisor
B) peers
C) rating committees
D) All of the above.
Consider the following question: “Suppose you saw a co-worker who was not following
standard work procedures. The co-worker claimed that the new procedure was better.
What would you do?” What type of question is this?
A) background
B) past behavior
C) situational
D) job knowledge
The process of evaluating an employee’s current and/or past performance relative to his
or her performance standards is called ________.
A) recruitment
B) employee selection
C) performance appraisal
D) organizational development
Which of the following is a question that disabled persons would like interviewers to
ask during the interview?
A) Is there any kind of setting or special equipment that would facilitate the interview
process for you?
B) Provide an example of how you would use technology to carry out your job duties?
C) Other than technology, what other kind of support did you have in previous jobs?
D) All of the above.
Which term below means studying variations in a firm’s employment levels over time?
A) ratio analysis
B) trend analysis
C) graphical analysis
D) All of the above.
Under the Pregnancy Discrimination Act, pregnancy, childbirth, or related medical
conditions must be treated as a(n) ________.
A) disability
B) incontinence
C) unqualified claim
D) treatable disorder
________ provide services like personal legal and financial counseling, child care
referrals, elder care referrals adoption assistance, mental health counseling, and life
event planning.
A) Social Security programs
B) Pension plans
C) Employee Assistance Programs
D) Family-friendly benefits
The ________ HR group focuses on using call centers and outsourced vendors to
provide specialized support to the company’s employees.
A) corporate
B) centers of expertise
C) transactional
D) embedded
Under the Civil Rights Act of 1991, a discrimination claim must be filed within
________ after the alleged incident took place.
A) six months
B) one year
C) 300 days
D) three years
Companywide plans in which a corporation contributes shares of its own stock or cash
to be used to purchase company stock to a trust established to purchase shares of the
firm’s stock for employees are called ________.
A) cash plans
B) Jefferson incentive systems
C) deferred profit-sharing plans
D) employee stock ownership plans
The process of making forecasts based on the ratio between some causal factor like
sales volume and the number of employees required is called ________.
A) ratio analysis
B) trend analysis
C) graphical analysis
D) computer analysis
Employees who wish to lower their job stress should follow all of the following
suggestions except:
A) building pleasant, cooperative relationships with as many of your colleagues as you
can.
B) putting off dealing with distasteful problems.
C finding time every day for detachment and relaxation.
D) creating realistic goals and deadlines for yourself, and set regular progress reviews.
The ________ problem occurs when supervisors tend to rate all their subordinates
consistently high.
A) leniency
B) strictness
C) bias
D) halo effect
Explain the purpose of sick leave and why sick leave pay causes difficulties for many
employers.
What is the meaning of union security and what are the five types of union security
possible? Explain each type.
Explain why generating large applicant pools is not always desirable for a firm. What
implications exist for recruitment methods?
What is a management assessment center?
Why do we have performance management?
Discuss how you can minimize accident-causing conditions.