The Systems Thinking approach develops theories about human behavior based on
scientific methods and study.
a. True
b. False
Which of the following is an OD intervention technique in which questionnaires on
organizational climate and other factors are distributed among employees and the
results reported back to them by a change agent?
a. Team building activities
b. Survey feedback activities
c. Intergroup activities
d. Process-consolidation activities
e. Symbiotic leadership activities
Which style is used by people who prefer simple, clear-cut solutions to problems?
a. Behavioral
b. Conceptual
c. Directive
d. Analytical
e. Classical
Collectivism means a preference for a tightly knit social framework in which
individuals look after one another and organizations protect their members’ interests.
a. True
b. False
McDonalds, Burger King, and Checkers are competitors since all three sell fast food to
individuals.
a. True
b. False
Which of the following is the systematic process through which managers regulate
organizational activities?
a. Strategic planning
b. Organizational control
c. Organizational goal setting
d. Strategic regulation
e. Organizational leading
The_______is purchase orders divided by customer inquiries.
a. current ratio
b. inventory turnover ratio
c. conversion ratio
d. profit margin on sales
e. none of these
The individual performer is a generalist and coordinates a broad range of activities.
a. True
b. False
Melissa is a very good middle manager. However, she has long wanted to open her own
business. Which of Melissa’s characteristics is not consistent with entrepreneurship?
a. Melissa has high self-confidence.
b. Melissa tends to put things off till later.
c. She is untroubled by uncertainty.
d. She has a high energy level.
e. She has high need to achieve.
Which communication channel would be most successful to inform managers of
impending company-wide layoff?
a. Telephone conversations
b. Face-to-face contact
c. Electronic media
d. Written media
e. None of these
Messages that are designed to share information among teams and departments that can
help the organization change, grow, and improve are called________.
Sharing financial information and results with all employees in the organization is
called_______management.
Discuss open-book management and the balanced scorecard.
Define management and describe two important ideas expressed in the definition.
______ means that the goals to be achieved or the problem to be solved is unclear,
alternatives are difficult to define, and information about outcomes is unavailable.
Briefly describe the social characteristic of ethnocentrism and explain how this can
have an impact on the success of an international manager.