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Expert power develops out of admiration of another and a desire to be like that person.
You're more likely to be effective if you begin with "harder" tactics and move to 'softer"
tactics only if the harder tactics fail.
Nonsanctioned leadership is usually less important than formal influence.
The strength of the bureaucracy lies in its ability to perform standardized activities in a
highly efficient manner.
According to the five-stage group-development model, the storming stage is the first
stage of group development.
When we draw a general impression about an individual on the basis of a single
characteristic, such as intelligence, sociability, or appearance we are using a shortcut
called the contrast effect.
A leader designated as high on initiating structure would be likely to clearly define the
roles of his or her subordinates.
How does process consultation help in organizational development?
A) It leads the group to commit to various remedies for the problems identified.
B) It assists the client in perceiving, understanding, and acting upon process events.
C) It identifies individuals who are willing to accept changes.
D) It focuses on an organization's success rather than its problems.
E) It helps form a coalition with enough power to lead the change.
With reference to the expectancy theory, which of the following examples indicates a
weak rewards-personal goals relationship?
A) The employee lacks the skill required for the desired performance level.
B) The organization's appraisal system assesses nonperformance factors such as
creativity and initiative.
C) The organizational rewards are based on seniority.
D) The employee expects a poor appraisal as he believes that his manager does not like
him.
E) The employee wants to be relocated to the Paris office but instead is transferred to
Singapore.
Which of the following is not one of the six key elements of organizational structure?
A) chain of command
B) departmentalization
C) work specialization
D) span of control
E) location of authority
Leadership focuses on the ________.
A) importance of lateral and upward influence patterns
B) elimination of dependency in relationships
C) downward influence of a leader on his or her followers
D) ways to increase a leader's following
E) resolution of conflicts among followers
Some researchers doubt the existence of emotional intelligence (EI). Which of the
following is an argument they use against it?
A) EI assumes that decisions made emotively are superior to those made
dispassionately.
B) EI is not related to personality or intelligence.
C) The tests used to measure EI are too simplistic in what they define as right and
wrong answers.
D) The concept of EI is so broad and variegated as to render it effectively meaningless.
E) People with high EI appear to be high performers in the eyes of others rather than in
reality.
During a negotiation, making an initial offer leads to the ________ bias.
A) self-serving
B) framing
C) attributional
D) anchoring
E) cognitive
Which of the following options does not suggest that diversity experiences are more
likely to lead to positive adaptation for all parties?
A) if the positive experience of stereotype undermining is repeated frequently
B) if the perceiver engages in stereotype suppression and generative thought in
response to the diversity experience
C) if the perceiver is perceived to be stereotypical and if his message is undermined by
the audience
D) if the diversity experience undermines stereotypical attitudes
E) if the perceiver is motivated and able to consider a new perspective on others
You are the manager of a development group in a large computer software company.
You have decided that it is important for your group to understand the many ways that
ethical decisions can be made and you are designing a training program on the subject
of ethics. If you wish to emphasize the importance of making decisions consistent with
fundamental liberties and privileges, the focus of your teaching will be on ________.
A) utilitarianism
B) justice
C) rights
D) privilege
E) service
An employment interviewer who expects a female job applicant to put her family ahead
of her career is likely to see that in all female applicants, regardless of whether they
actually feel that way. This is an example of ________.
A) information overload
B) selective perception
C) emotional labor
D) filtering
E) communication apprehension
The University of Michigan studies define a(n) ________ leader as one who takes a
personal interest in the needs of his/her subordinates.
A) contingency
B) task-oriented
C) employee-oriented
D) production-oriented
E) structure initiating
What term is used for those emotions that an organization requires workers to show and
considers appropriate in a given job?
A) felt emotions
B) displayed emotions
C) conditional emotions
D) required emotions
E) mandated emotions
Reactive and protective behaviors designed to avoid action, blame, or change are
termed ________.
A) zero-sum approach
B) defensive behaviors
C) protectionism
D) impression management
E) shielding bias
What are the five stages of group development?
A) generation, implementation, construction, production, and termination
B) introduction, development, production, deterioration, and adjournment
C) initiation, evolution, maturation, degeneration, and termination
D) forming, storming, norming, performing, and adjourning
E) introducing, developing, performing, controlling, and terminating
Which theory of leadership differentiates leaders from nonleaders by focusing on
personal qualities and characteristics?
A) Fiedler's model
B) attributes theory
C) LMX theory
D) contingency theory
E) trait theory
Which of the following conflict-handling intentions involves attempting to find a
win-win solution?
A) avoiding
B) collaborating
C) accommodating
D) compromising
E) competing
Which of the following power tactics involves increasing the target's support by
involving him or her in decision making?
A) personal appeals
B) exchange
C) consultation
D) ingratiation
E) pressure
The Acme Products case study notes that the senior management at Acme is concerned
because the company takes so long to bring new products to the market. Which of the
following approaches would your trainees identify as the most likely solution to resolve
this problem?
A) reducing the use of cross-functional work teams
B) decentralization of the decision-making process
C) decreased work specialization
D) decreased formalization of policies and procedures
E) reduced diversity within the company's work force
"Big data" has been recently applied to making effective decisions and ________.
A) managing human resources
B) creation of surveys
C) decreasing online sales
D) marketing campaigns
E) none of the above
You have observed that the group tends to come to consensus very quickly and there
appears to be an illusion of unanimity. You conclude that they may be suffering from
________.
A) negative affect
B) groupshift
C) cognitive dissonance
D) groupthink
E) positivity offset
A ________ organization is a small, core organization that outsources major business
functions.
A) centralized
B) virtual
C) bureaucratic
D) matrix
E) simple
Contrast leadership and power.
Describe the behavioral consequences of stress.
While it is popular today to ascribe all successes to the concept of leadership, much of
an organization's success or failure is due to factors outside the influence of leadership.
Based on what you have studied, what do you see as the true value of leadership?
What are the various ways in which the organizational culture can be transmitted to the
employees?
List and briefly describe the stages in the five-stage model of group development.
What are the various organizational sources of resistance to change?
Explain why there are few absolutes in organizational behavior. Despite this, how are
we able to make valid predictions?
