Which of the following is the first step to be taken while outlining your claim message?
A. To end positively-friendly but firm
B. To directly present the claim
C. To identify the situation and lead into the problem
D. To seek corrective action
E. To present enough of the facts to permit a decision
Voice quality refers to the:
A. set of voice behaviors that gives each person a unique voice.
B. pitch and resonance of the sounds a speaker makes and the sounds an audience hears.
C. way that pitch, speed, and volume combine to give personality to one’s oral
expression.
D. way words are fittedto the listener’s level of understanding.
E. average number of words spoken by a person during aninformal conversation.
Which of the following best defines a flowchart?
A. A chart that shows the hierarchy of levels and positions in an organization
B. A chart that shows thesequence of activities in a process
C. A visual presentation that shows planning and scheduling activities
D. A chart that show comparisons of quantity changes at a moment in time
E. A chart that is used to compare the subdivisions of percentages
Which of the following claim messages presents its content in the most positive
manner?
A. It was highly disappointing that we received a broken product.
B. I have been a long-standing customer and am not happy with the shabby treatment of
my order.
C. I expect your company to be more professional in handling my orders henceforth.
D. It would be nice if we could get a replacement by the 1st of January.
E. I am not satisfied with the goods you had sent.
The first step in creating a persuasive request is:
A. making a positive request.
B. developing an appeal.
C. determining a strategy.
D. making a clear request.
E. summarizing a plan for requests.
Which of the following sentences uses an idiom correctly?
A. She is preoccupied by her vacation plans.
B. I have been looking up my keys for an hour now.
C. She looked up to her brother.
D. The neighbor could not put on with the noise from the party next door.
E. Vivian set down her shop near the farmer’s market.
The you-viewpoint is also called the:
A. you-arrogance.
B. you-attitude.
C. you-experience.
D. you-stamp.
E. you-practice.
Collaborative writing programs:
A. streamline the writing process.
B. are outdated and rarely used by businesses at present.
C. are invariably same as RSS feeds.
D. provide users with synchronous tools to be used for different-time collaboration.
E. do not allow members to work in asynchronous environments.
Which of the following must be avoided when creating a printed resume?
A. Leaving space for margins on all sides of the resume
B. Allotting extra space between subdivisions and indented patterns for subparts
C. Using different font styles for every different item on the resume
D. Formatting the resume forreadability and the visual appeal
E. Listing items by rows and columns if the items are short
Lisa Jones is a journalist working for the Gazette newspaper. She has a telephone
interview scheduled with Bruce McGregor, the CEO of RealCoInc. In order to be
courteous, which of the following would be ideal to start the telephone conversation?
A. “Could you connect me to Bruce McGregor please?”
B. “This is Lisa calling for Bruce.”
C. “Is Mr. Bruce McGregor in?”
D. ” May I speak to Bruce McGregor?”
E. “This is Lisa Jones from theDaily Mirror. May I speak with Mr. Bruce McGregor?”
While applying which of the following tests related to interpretation of data are you
most likely to ponder each interpretation you make, asking yourself, “Does this appear
reasonable in light of all I know?”
A. Test of experience
B. Negative test
C. Positive test
D. Personality test
E. Intelligent quotient test
Which of the following sentences avoids the use of faulty parallelisms?
A. We must either reduce expenses or it will be essential to raise revenues.
B. The dress was old, stained and it was torn.
C. The kids should learn reading and to write.
D. The athletes are training regularly and work hard.
E. Examples of hobbies are reading, fishing and knitting.
Which of the following sentences correctly uses the words “effect” and “affect”?
A. This policy will adversely effect the employees.
B. The recession had an affect on developing countries.
C. This salary cut may effect his living habits.
D. The major affect of the storm was felt by people settled near the shore.
Which of the following sentences uses a slang word?
A. The analyst said, “The economy is in recession and exports are declining.”
B. My boss has asked me to submit a report.
C. The manager said, “No worries, I will do my best to help you.”
D. The children were building sand castles on the beach.
E. The children were upset when the dog destroyed their sand castle.
Why is it considered best to organize persuasive messages in an indirect order?
A. In most cases your reader probably is already willing to do what you want to get
done.
B. In most cases the proposed idea might not be agreeable with a reader.
C. In most cases your audience prefers getting to the point of a message at the earliest.
D. In most cases the indirect method uses the we-viewpoint.
E. In most cases the indirect method restricts the use of active voice.