From a leadership or management perspective, it is valuable to recognize the stages of
group formation and to
as appropriate. a. Assign new roles
b. Reprimand c. Reward
d. Intervene
During a question-and-answer session, you should do all of the following, EXCEPT:
a. Look for a point of agreement in your answer.
b. If someone asks a question that you have explained in your presentation, answer it
anyway.
c. If you don’t know the answer to a question, say so.
d. Maintain your focus on the questioner when giving your response.
The usefulness of group discussion can be limited by all of the following, EXCEPT
a. Poor communication skills
b. Egocentric behavior
c. Nonparticipation
d. A devil’s advocate
An interview is a competitive communication situation in which the interviewee must
show that he or she is a better match and has the best skills compared to other
applicants.
a. True
b. False
The assumption that communication only concerns the transfer of information to
another is inadequate for all of the following reasons, EXCEPT:
a. It ignores the effects of distortion on information transfer.
b. It ignores the multiple possible interpretations that a receiver might make of a
message.
c. Technology has come to predominate as a channel of organizational communication.
d. Meaning is often contested in many organizational environments.
means that there are always multiple interpretations of any situation and that no one
person can control those interpretations, try as he or she might.
a. Ethnocentrism
b. Plurality
d. Concerned exclusively with upward and downward communication
Dialogue means that there are always multiple interpretations of any situation and that
no one person can control those interpretations, try as he or she might.
a. True
b. False
Chaffee’s three basic models of strategic communication at the organizational level
include all of the following,
EXCEPT:
a. Horizontal
b. Linear
c. Adaptive
d. Interpretive
Self-awareness is the idea that you behave and see yourself in ways that are consistent
with how others see you.
a. True
b. False
According to Kotter, the functions of leadership are to produce change and movement
through all of the following, EXCEPT:
a. Establishing direction
b. Controlling and problem solving
c. Aligning people
d. Motivating and inspiring
When you are being interviewed for a job, it is best to avoid asking the interviewers
questions because it will look like you are unprepared.
a. True
b. False
One risk that communicators experience in conflict situations is unintentionally sending
a negative message through nonverbal elements of communication.
a. True
b. False
Techniques for creating a logical structure of a message include all of the following,
EXCEPT:
a. Present new information before old.
b. Organize information chronologically.
c. Use a general-to-particular pattern.
d. State the solution then explain the details of the problem.
Avoid answering practice questions before an interview, as this is likely to make you
more nervous.
a. True
b. False
Context refers to a system of shared meanings and practices held by members that
distinguish the organization from other organizations.
a. True
b. False
Bulleted lists should be used
a. As a forecasting device for information that will be further elaborated upon in
subsequent paragraphs.
b. To provide as much of a business message as possible since they are easy to skim.
c. For information that is to be used sequentially as in a series of steps or instructions.
d. To deliver a persuasive message.
Typically, business presentations are expected to be delivered extemporaneously.
a. True
b. False
Explain how the social construction of reality concept empowers those who aspire to be
leaders.
List four of the benefits of properly trained virtual teams.
List the four types of mechanical errors in the order of their significance and give
examples of each.
List four aspects of the news and briefly explain each.
List the steps of Conger’s persuasive model and explain why his approach is particularly
useful in today’s business world.
List the four questions that organizations must answer to develop a formal investor
relations program.