The accommodating style of conflict resolution is based on adegree of assertiveness and
adegree of cooperativeness.
a. high, high
b. high, low
c. low, high
d. low, low
e. low, medium
Managers must understand no plan is perfect, but should grow and change to meet new
conditions.
a. True
b. False
_______ includes behavior that is not always codified into law and may actually not
serve an organization’s economic interests.
a. Legal responsibility
b. Economic responsibility
c. Ethical responsibility
d. Discretionary responsibility
e. None of these
Which approach defines how a decision-maker should make decisions?
a. Normative
b. Scientific
c. Descriptive
d. Reflective
e. Humanistic
Frederick Taylor’s contributions were in the field of:
a. scientific management.
b. human resource management.
c. human relations.
d. quantitative management.
e. total quality management.
is a part of Ford’s, the U.S. auto manufacturer, task environment.
a. Inflation rate
b. Chrysler
c. Securities and Exchange Commission (SEC), a government regulating agency
d. Amazon.com, an online bookseller
e. Ford’s corporate culture
Denise has a desire to influence others, be responsible for them, and have authority over
them. It can be described as her:
a. need for power.
b. need for achievement.
c. need for affiliation.
d. need for relatedness.
e. none of these.
Which of the following theories places an emphasis on behavior and its consequences?
a. Two-factor theory
b. Need hierarchy theory
c. Reinforcement theory
d. ERG theory
e. Equity theory
One of the first characteristics or points of a successful business plan is:
a. a profile of potential customers and market needs.
b. demonstrate a clear, compelling vision that creates an air of excitement.
c. the key ingredient of the business that will attract million of customers.
d. the entrepreneur’s background and role in the company.
e. essential information about funding received so far.
The mythical sales representative at Robinson Jewelers who delivered a wedding ring
directly to the church because the ring had been ordered late is an example of a hero.
a. True
b. False
Many companies are finding that creating a humane work environment that allows
people to achieve a balance between work and personal life is also a great high-level
motivator.
a. True
b. False
Labor market forces affecting organizations right now include the growing need for
computer-literate knowledge workers and the necessity for continuous investment in
human resources through recruitment, education, and training.
a. True
b. False
Many hierarchical levels and a correspondingly narrow span of management refers to a
flat structure.
a. True
b. False
In a recent study, it was found that men were more capable of motivating others and
listening than women.
a. True
b. False
A contingency factor that can influence the success of a TQM program in a negative
way is that:
a. continuous improvement is a way of life.
b. TQM serves to enrich jobs and motivate employees.
c. problem-solving skills are improved for all employees.
d. participation and teamwork are used to tackle significant problems.
e. union leaders are left out of QC discussions.
Within his role as a financial accountant, Roger uses the capital asset pricing model and
other mathematical tools to help clients keep track of their finances. Which perspective
or approach does Roger apply most at his work?
a. Quantitative perspective
b. Qualitative perspective
c. Humanistic approach
d. Behavioral science approach
e. Scientific management approach
Messages that are designed to share information among teams and departments that can
help the organization change, grow, or improve are called change initiatives and
improvements.
a. True
b. False
The use of specialization to produce more and better work with the same level of effort
is consistent with the administrative management principle of:
a. unity of command.
b. unity of direction.
c. scalar chain.
d. division of work.
e. none of these
German, Swiss, and North American cultures are among the high-context cultures.
a. True
b. False
Identify and explain the change that has affected organizations and management the
most.
______ is the degree to which the worker has freedom, discretion, and
self-determination in planning and carrying out tasks.
What is the horizontal matrix approach to departmentalization and what are its main
advantages?
A(n)______ is a choice made from available alternatives.
The_______ approach to economic responsibility means that economic gain is the only
social responsibility and can lead companies into trouble.
A human quality linked to entrepreneurship in which people are motivated to excel and
pick situations in which success is likely is called the_______.
Describe the three categories of managerial roles and explain how do they differ.
_______communication is the lateral or diagonal exchange of messages among peers or
coworkers.