Authority is the right to perform or command.
Managers should surround non-creative employees with creative employees so that
creativity can rub off on the non-creative employees.
All decisions are either programmed or non-programmed decisions.
The matrix structure is contradictory to the principle of unity of command.
Ethical managers strive for success within the confines of sound management practices
that are characterized by fairness and justice.
Most organizational decisions are made under conditions of complete certainty.
Subcultures can affect management efforts both positively and negatively.
According to Herzberg, the work itself should be considered a motivating factor.
Groupthink is the mode of thinking group members engage in when the desire for
agreement and the “we-feeling” is so dominant it overrides realistic alternative problem
solutions.
A plan is an unspecific action proposed to help the organization achieve its objectives.
Role conflict refers to the situation in which a person has too many expectations to
comfortably fulfill.
The most important step managers need to take in managing work groups is to
determine what informal groups exist in the organization, and who their members are.
Managers with an ethnocentric attitude are prone to stereotype foreign management
practices as faulty and unreasonable.
The contingency approach attempts to outline the ________ in which various
management methods have the best chance of success.
A) conditions
B) techniques
C) tools
D) guidelines
E) methods
What is the rationale behind letting the people responsible for attaining certain
objectives have a voice in setting them?
A) Employees are more capable than managers and are better at establishing objectives.
B) Managers are motivated when their employees are allowed to have a say in goal
setting.
C) Employees can showcase their managerial potential when they are allowed to set
their own goals.
D) Managers tend to set objectives that are often easily achievable and do not challenge
employees.
E) The people responsible for attaining the objectives know their job better than the
managers do.
Which of the following statements is true for the management function?
A) It reaches goals by working with and through people.
B) It is a one-time function in an organization.
C) It is a series of continuing and unrelated activities.
D) It involves and concentrates on reaching individual goals.
E) It does not consider the people aspect of organizations.
Leaders who identify inappropriate behavior in followers and suggest how they might
correct that behavior fall into the category of ________.
A) transformational leaders
B) coaching leaders
C) superleaders
D) entrepreneurial leaders
E) path-goal leaders
A manager who is directly responsible for executing a function has ________.
A) general responsibility
B) specific responsibility
C) operating responsibility
D) cyclical responsibility
E) consultative responsibility
A stressor is a(n) ________ that causes people to feel stress.
A) environmental demand
B) psychological condition
C) internal feeling
D) emotional response
E) disturbing reflection
According to Drucker, which of the following is an example of an organizational
objective related to productivity?
A) to reduce overall inventory management costs by 15 percent
B) to increase the use of environmentally-friendly workplace practices
C) to lower the rate of attrition in the organization within the next 6 months
D) to increase the unit’s monthly output by 10 percent within the next 12 months
E) to reduce total overhead costs by 5 percent by the end of the year
The ________ process includes the production of one-of-a-kind items as well as unit
production.
A) job-shop
B) assembly line
C) serial
D) parallel
E) fixed position
The ________ method predicts future sales by analyzing the historical relationship
between sales and time.
A) moving average
B) regression
C) salesforce estimation
D) Delphi
E) product stages
Which of the following statements is true of lectures as a training method?
A) Lectures involve even exchange of information between instructors and trainees by
way of discussions and debates.
B) Lectures are disadvantaged by their inability to expose trainees to a substantial
amount of information within a given time period.
C) The nature of the lecture situation makes it of minimal value in promoting attitudinal
or behavioral change.
D) Instructors can handle the wide diversity of ability, attitude, and interest that may
prevail among the trainees by way of lectures.
E) A lecture format provides opportunities for practice, reinforcement, knowledge of
results, and overlearning.
Which of the following is true regarding the circular pattern of organizational
communication?
A) The information conveyed is highly accurate.
B) Information is disseminated at a very slow pace.
C) It provides stability to the organization.
D) Employee morale tends to be poor.
E) The presence of a leader is highly evident.
In building a sustainable organization, management should strive to make the
organization sustainable in three areas. Which of the following areas is the organization
focusing on when it minimizes waste by not overproducing goods and generating a fair
profit for stakeholders?
A) the economy
B) the customer
C) the environment
D) the government
E) the society
Which of the following is an objective of a human resource inventory?
A) advertising a vacant organizational position in a publication whose readers are likely
to be interested in filling the position
B) keeping management up to date about the possibilities for filling a position from
within
C) eliminating barriers and increasing opportunities for the purpose of increasing the
utilization of underutilized and/or disadvantaged individuals
D) selecting for an open position the individual who finds most aspects of that position
interesting
E) increasing the productivity of employees by influencing their behavior
Which of the following is one of the questions asked by the managers while conducting
the four-way test?
A) Is the proposed action or decision legal?
B) Is the decision truthful?
C) Would I feel comfortable explaining to a national TV audience why I took this
action?
D) Is this decision beneficial for me?
E) Is this decision improving employee productivity?
Which of the following alternative work arrangements is characterized by the least
amount of mobility?
A) hotelling
B) tethered in the office
C) home based
D) occasional telecommuting
E) working out of a car
According to Porter, threat of new entrants refers to ________.
A) the power that customers have over the firms
B) the power that suppliers have over the firms
C) the extent to which customers may use services from another industry instead of the
focal industry
D) the ability of new firms to enter an industry
E) the intensity of competition among the organizations