A state motor vehicles agency that is interested in serving the public might choose to
measure ________.
A) total revenue rather than customer wait time
B) total customers rather than total revenue
C) customer wait time rather than total customers
D) employee turnover rather than customer wait time
Which pairing is NOT correct?
A) low consistency : external cause of behavior
B) low distinctiveness : external cause of behavior
C) high consensus : external cause of behavior
D) low consensus : internal cause of behavior
Inequity exists when one’s own outcomes-to-input ratio ________ that of the referent.
A) is greater than but not less than
B) is less than but not greater than
C) is equal to
D) is greater than or less than
Which of the following makes up the three main types of corporate strategies?
A) growth, vertical integration, horizontal integration
B) growth, retrenchment, renewal
C) renewal, retrenchment, diversification
D) growth, stability, renewal
Mary Parker Follett felt that an organization functioned best when employees had a
strong sense of this.
A) individual independence
B) group ethic
C) autonomy
D) self-confidence
This appraisal method is used by more major corporations than any other method.
A) management by objectives
B) 360-degree appraisal
C) critical incidents
D) graphic rating scales
Which of the following would you expect to find in a clothing store that follows a cost
leadership strategy?
A) only the finest, most expensive materials
B) pampered, personalized service
C) state-of-the-art design
D) basic, no frills, practical items
Open-book management encourages employees to ________.
A) think like an owner
B) share their financial situations with management
C) make all top-level decisions for the organization
D) ignore the needs of the organization
Maslow felt that once a need was satisfied, it ________.
A) made people very happy
B) motivated people strongly to maintain the need
C) made people lazy
D) stopped being a motivating factor for people
A country with a high uncertainty avoidance ________.
A) is highly structured and depends on rules and social institutions to cope with
uncertainty
B) is highly structured and does not depend on rules and social institutions to cope with
uncertainty
C) has no rules
D) has no structure or social institutions
Two movie studios combining to form one larger studio is an example of which of the
following?
A) forward vertical integration
B) horizontal integration
C) backward vertical integration
D) diversification
A team’s ________ marks the border between tasks that are strictly the team’s
responsibility and those that the team shares with other parts of the organization.
A) external boundary
B) exterior
C) leader
D) performance
These forms of performance measurement provide the best and most immediate forms
of feedback.
A) oral report and written report
B) written report and statistical report
C) MBWA and oral report
D) statistical report and MBWA
The three different types of strategies that managers implement are ________.
A) corporate, private, functional
B) corporate, competitive, functional
C) long-term, short-term, public
D) competitive, noncompetitive, corporate
The primary goal of the OD method called teambuilding is to ________.
A) increase efficiency
B) increase trust and openness
C) identify troublemakers
D) play games such as volleyball to build morale