Despite pronouncements to the contrary, AOL Time Warner seems to be backing away from its attempt to become
the premier provider of broadband services. The firm has had considerable difficulty in convincing other cable
companies, who compete directly with Time Warner Communications, to open up their networks to AOL. Cable
companies are concerned that AOL could deliver video over the Internet and steal their core television customers.
Moreover, cable companies are competing head–on with AOL’s dial-up and high-speed services by offering a tiered
pricing system giving subscribers more options than AOL.
At $23 billion at the end of 2001, concerns mounted about AOL’s leverage. Under a contract signed in March 2000,
AOL gave German media giant Bertelsmann, an owner of one-half of AOL Europe, a put option to sell its half of AOL
Europe to AOL for $6.75 billion. In early 2002, Bertelsmann gave notice of its intent to exercise the option. AOL had to
borrow heavily to meet its obligation and was stuck with all of AOL Europe’s losses, which totaled $600 million in
2001. In late April 2002, AOL Time Warner rocked Wall Street with a first quarter loss of $54 billion. Although
investors had been expecting bad news, the reported loss simply reinforced anxieties about the firm’s ability to even
come close to its growth targets set immediately following closing. Rather than growing at a projected double–digit
pace, earnings actually declined by more than 6% from the first quarter of 2001. Most of the sub-par performance
stemmed from the Internet side of the business. What had been billed as the greatest media company of the twenty-first
century appeared to be on the verge of a meltdown!
Epilogue
The AOL Time Warner story went from a fairy tale to a horror story in less than three years. On January 7, 2000, the
merger announcement date, AOL and Time Warner had market values of $165 billion and $76 billion, respectively, for
a combined value of $241 billion. By the end of 2004, the combined value of the two firms slumped to about $78
billion, only slightly more than Time Warner’s value on the merger announcement date. This dramatic deterioration in
value reflected an ill-advised strategy, overpayment, poor integration planning, slow post-merger integration, and the
confluence of a series of external events that could not have been predicted when the merger was put together. Who
knew when the merger was conceived that the dot-com bubble would burst, that the longest economic boom in U.S.
history would fizzle, and that terrorists would attach the World Trade Center towers? While these were largely
uncontrollable and unforeseeable events, other factors were within the control of those who engineered the transaction.
The architects of the deal were largely incompatible, as were their companies. Early on, Steve Case and Jerry Levin
were locked in a power struggle. The companies’ cultural differences were apparent early on when their management
teams battled over presenting rosy projections to Wall Street. It soon became apparent that the assumptions underlying
the financial projections were unrealistic as new online subscribers and advertising revenue stalled. By mid 2002, the
nearly $7 billion paid to buy out Bertelsmann’s interest in AOL Europe caused the firm’s total debt to balloon to $28
billion. The total net loss, including the write down of goodwill, for 2002 reached $100 billion, the largest corporate
loss in U.S. history. Furthermore, The Washington Post uncovered accounting improprieties. The strategy of delivering
Time Warner’s rich array of proprietary content online proved to be much more attractive in concept than in practice.
Despite all the talk about culture of cooperation, business at Time Warner was continuing as it always had. Despite
numerous cross-divisional meetings in which creative proposals were made, nothing happened (Munk: 2004, p. 219).
AOL’s limited broadband capability and archaic email and instant messaging systems encouraged erosion in its
customer base and converting the wealth of Time Warner content to an electronic format proved to be more daunting
than it had appeared. Finally, Both the Securities and Exchange Commission and the Justice Department investigated
AOL Time Warner due to accounting improprieties. The firm admitted having inflated revenue by $190 million during
the 21 month period ending in fall of 2000. Scores of lawsuits have been filed against the firm.
The resignation of Steve Case in January 2003 marked the restoration of Time Warner as the dominant partner in the
merger, but with Richard Parsons at the new CEO. On October 16, 2003 the company was renamed Time Warner.
Time Warner seemed appeared to be on the mend. Parson’s vowed to simplify the company by divesting non-core
businesses, reduce debt, boost sagging morale, and to revitalize AOL. By late 2003, Parsons had reduced debt by more
than $6 billion, about $2.6 billion coming from the sale of Warner Music and another $1.2 billion from the sale of its
50% stake in the Comedy Central cable network to the network’s other owner, Viacom Music. With their autonomy
largely restored, Time Warner’s businesses were beginning to generate enviable amounts of cash flow with a resurgence
in advertising revenues, but AOL continued to stumble having lost 2.6 million subscribers during 2003. In mid-2004,
improving cash flow enabled the Time Warner to acquire Advertising.com for $435 million in cash.