Appendix B The Edutext Company has adopted a system that allows its employees to use Windows-based applications. Each user has a machine that resembles

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235. (p. 606) The Edutext Company has adopted a system that allows its employees to use Windows-based

applications. Each user has a machine that resembles a desktop PC. However, these desktop machines lack the

processing power to perform all the tasks themselves, so they are connected to a server that stores the programs

and data and provides the actual processing power. Edutext is using a system known as a(n):

A. extranet.

236. (p. 606) Which of the following individuals would be most excited by an announcement that their firm is

switching to a thin-client network?

D. Allen is looking for a cheap alternative to increase the bandwidth of his company’s intranet.

237. (p. 605) Lee Ann Beane works in the finance department of a major corporation. When Lee Ann wants to do

some complex financial computations, she can use the personal computer that sits on her desk. However, the

actual data she needs is stored on a server. This suggests that Lee Ann’s company uses a(n):

A. innernet system.

238. (p. 605) As Wi-Fi technology becomes more widespread:

D. computer viruses will be less likely to infect computers.

239. (p. 606) __________ is copyrighted software that is distributed to potential customers free of charge.

However, customers are expected to pay the developer a fee if they decide to use it.

A. Public domain software

240. (p. 607, figure B.2) With _________ software users can create and update written documents such as memos,

letters, reports, and contracts.

D. typesetting

241. (p. 607, figure B.2) ___________ combines word processing with graphics capabilities to enable businesses to

produce their own professional-looking newsletters, pamphlets, and reports.

D. Spreadsheet software

242. (p. 607, figure B.2) A(n) __________ program is the software equivalent of an accountant’s worksheet, but

D. personal information management (PIM)

243. (p. 607, figure B.2) Excel is a popular __________ program.

A. word processing

244. (p. 607, figure B.2) A(n) __________ program is software that allows users to store, arrange, modify, add, delete,

D. virtual notebook

245. (p. 607, figure B.2) __________ are specialized databases that help users track communications with their

business contacts.

A. Contact integration packages (CIPs)

246. (p. 606) ________ is another name for freeware software.

A. Groupware

247. (p. 607, figure B.2) __________ software is more powerful than traditional communications software because it

can team up with fax/voice modems to make certain that phone calls, e-mail, and faxes are received, sorted, and

D. ComCentral

248. (p. 607, figure B.2) Software that is designed to help people work together on projects and share ideas and

information is called:

249. (p. 607, figure B.2) ______________ includes two or more software applications, such as word processing,

database management, graphics, and spreadsheet software in one package.

D. Shareware

250. (p. 607, figure B.2) Which of the following projects would be best accomplished using spreadsheet software?

A. writing a simple memo to a group of employees

251. (p. 607, figure B.2) Database software would be most useful for someone who wants to:

D. develop a report on a new marketing campaign, complete with slides and handouts.

252. (p. 607, figure B.2) Which of the following projects would be best accomplished using desktop publishing

software?

D. making a presentation to orient new employees to company policies and procedures, complete with slides

and handouts

253. (p. 607, figure B.2) Salespeople who must receive large numbers of phone calls, e-mail messages, and faxes in a

timely manner would benefit from the use of:

254. (p. 607, figure B.2) A major characteristic of groupware is that it:

D. allows people to chat with other people by voice rather than using a keyboard.

255. (p. 606) A defining characteristic of shareware is that it is:

A. designed to help people in different organizations share ideas and collaborate on projects.

256. (p. 607, figure B.2) Brandon Dixon is a college instructor who wants to use computer software to organize

information about student grades on tests and papers, so that he can compute the total and percentage grades

earned by each student at the end of the semester. The type of software best suited to Brandon’s needs is a(n):

257. (p. 606) Rob Jared has been using a shareware program for several days. He really likes the program, and

wants to keep using it. Rob should:

D. simply continue using the software for as long as he wants. Since shareware is not copyrighted, he can

legally use the software as long as he wants without making any payment.

258. (p. 607, figure B.2) Harriet Smith started her own used bookstore four years ago. Her business has prospered and

she now has a large number of regular customers. She wants to computerize her records so that she can easily

keep track of the names, addresses, and phone numbers of each customer, as well as the types of books each

customer likes. She plans to use this information to contact customers when she receives books they might like.

D. communications software.

259. (p. 607, figure B.2) Arnie Morgan is a sales person who must keep track of all of his contacts. He needs to keep a

record of all of his appointments, all of the phone numbers, e-mail and street addresses of his customers, as well

as all of the phone calls he has made. Which of the following types of software is specifically designed to help

Arnie keep track of this information?

A. spreadsheet software

260. (p. 607, figure B.2) The Opgur Corporation has just installed some software on its network that is designed to

enable workers to work on the same project at the same time, and share information and exchange ideas while

they work. This type of software is known as:

A. shareware.

261. (p. 607, figure B.2) Harry Oakley operates his own small business and does much of his own word processing. He

also keeps his own customer records on a database program, and keeps a budget and performs simple financial

computations on a spreadsheet. Although all of his programs work well independently, Harry is frustrated by

how poorly these applications work together. For example, he has found that copying information from one

application into another is a real chore. One way for Harry to reduce his frustration would be to purchase:

D. network certified software.

D. make it easier for businesses to keep proprietary information safe and secure.

263. (p. 608) Employees of a business ____________ when they work at home, using computers linked to their

organization’s office.

A. mainstream

264. (p. 610) A(n) _______ is someone who breaks into a computer system for illegal purposes.

A. network crasher

265. (p. 610) A computer ________ is a piece of programming code that is inserted into other programming to

cause an unexpected and often-undesirable event for the victim.

D. firecracker

266. (p. 610) When it comes to computers and information technology, government and corporate security

officials are now most worried about:

A. credit card fraud.

267. (p. 611) The _____________ was created as a part of the Office of Homeland Security and given the

responsibility to devise a plan for improving the security of America’s critical infrastructure.

C. Electronic Communications Security Commission

D. Committee on Infrastructure Security Procedures

268. (p. 612) A _________ is a small piece of software code a website downloads onto the hard drives of people

who visit the site.

D. file portal

269. (p. 612-613) Instability in technology:

270. (p. 608) The increased use of computer networks will flatten organizational structures, because these

networks:

A. allow firms to expand into new product areas.