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CHAPTER 8
HUMAN RELATIONS
SHORT ANSWER
1. A child-care worker whose salary is too low to support her family is suffering from
2. A child-care worker who feels that her work is not sufficiently appreciated is suffering
__
3. A child-care worker who feels that she is being held back from being promoted is
_____________
4. Doing something for a reward, as opposed to doing something for its own sake, is
known as what kind of motivation? ______________
5. An approach which seeks to make a job have more challenges and responsibilities so
that it will be more appealing to workers is known as ________________.
6. A child-care manager who visits classrooms, helps out on the playground, and has
lunch with the teachers and children is practicing a technique known as ____________.
7. Having a talk with an employee who is voluntarily leaving a center is known as
__________
8. When you pair a new employee with a more experienced one, this is known as
_________.
TRUE OR FALSE
Please circle the correct answer.
1. A child-care worker tells a toddler that if he lets another child play with the toy that he
is using, she will give him some chocolate. Such a worker is using intrinsic motivation.
true
false
2. If you have a problem that affects one or two of your teachers, you should always hold
a full-staff meeting so that everyone will know how to handle the problem if it comes up
with them.
true
false
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MULTIPLE CHOICE
Select the best answer.
1. Workers frequently leave jobs in child care because:
a. they are paid too little.
b. they feel that they are not treated fairly.
c. they feel that they have low status.
d. all of the above
2. According to Ma hierarchy of human needs, which need is the most basic?
a. social
b. self-actualization
c. physiological
d. esteem
3. Active listening means:
a. to move a lot while you listen.
b. to actively solve the problem that the speaker is explaining.
c. to show through body language and questions that you are really listening.
d. to act as though you are listening when you are really not.
4. When is NOT a good time for staff members to talk to each other?
a. at a social event outside work hours
b. during staff meetings
c. while watching the children
d. during planning time outside operating hours
5. The Model Work Standards require how many paid staff meetings per month?
a. one
b. none
c. two in the first month, and one per month after that
d. the number depends on how many teachers a center has
6. In solving a problem, it is important to let everyone have a chance to take part in
discussing it because:
a. they may be the ones causing the problem.
b. they may not support the solution if they feel no ownership of the decision.
c. they may forget about the decision later.
d. none of the above
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7. In Lilian
professional conferences and reading professional journals would be appropriate to
someone at what stage?
a. survival
b. consolidation
c. renewal
d. maturity
8. Someone who is at Lilian
benefit from:
a. on-site support and technical assistance.
b. on-site assistance and access to specialists.
c. attending professional conferences.
d. attending seminars and taking college courses.
:
a. professional development suggests more complexity and involvement of the
staff.
b. training is less reliable.
c. professional development can be done more quickly.
d. they are basically the same thing.
10. Which of the following is NOT a good technique to use in professional
development?
a. Focus on positive traits
b. Ask for suggestions as to what people would like to learn
c. Let everyone see how much you understand about the subject
d. all of the above
11. What is the chief value in using parent volunteers at your center?
a. You can get rid of them easily if they are not effective.
b. They work for no pay.
c. They are likely to be available outside of normal work hours.
d. It is a good way to build bonds with the families that your center serves.
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Chapter 8
SHORT ANSWER: