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CHAPTER 4
REFLECTIVE MANAGEMENT: PERSONAL AND PROFESSIONAL SELF-AWARENESS
SHORT ANSWER
1. What are the three types of reflection?
1 _______
2 _______
3 _______
2. Emotional intelligence includes which four areas of competence?
1 _______
2 _______
3 _______
4 _______
3. of the
organizational climate?
___________
4. Under what circumstances does an ethical dilemma arise?
__________________
5. List the four categories suggested by Stephen Covey that should be used to determine
priorities:
1 _______
2 _______
3 _______
4 _______
TRUE OR FALSE
Please circle the correct answer.
1. Feeling tired, having an upset stomach, and having trouble getting to sleep can be symptoms
of stress.
true
false
ws on an issue, but will not
true
false
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3. A manager who is an autocratic leader will make decisions based on a majority vote of the
group.
true
false
4. In developing alternatives during the decision process, it is most efficient in the long run to accept
the first good idea that comes to mind.
true
false
5. Julie is the manager of a child-care facility operated by a university. The mother of one child
tells Julie that she wants her child to get a good religious upbringing and so demands that the
center include reciting the and having group time for Bible stories. Julie, though,
knows that the parents of some of the children are Muslim, Jewish and Hindu, and so she feels
that it would be wrong to give priority to one religion. Julie is now faced with an ethical
dilemma.
true
false
MULTIPLE CHOICE
Select the best answer.
1. Self-reflective knowledge means that managers have:
a. a strong sense of purpose.
b. an awareness of their weak points.
c. an awareness of their core beliefs.
d. all of the above
2. A manager who believes that the attitudes of her employees have a major impact on how they
do their jobs has which management style?
a. Classical
b. Behavioral
c. Systems theory
d. Postmodern
3. A manager who sees that the organization has many interrelated parts has which management
style?
a. Classical
b. Behavioral
c. Systems theory
d. Romantic
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4. A manager who believes that efficiency is the most important aspect of an organization has
which management style?
a. Classical
b. Behavioral
c. Systems theory
d. all of the above
5. For screening potential employees, the Myers-Briggs Type Indicator is a useful tool in:
a. checking for criminal backgrounds.
b. measuring levels of maturity.
c. judging mental health.
d. none of the above
6. At the end of a long day, the manager of a child-care facility has a visitor, a young woman.
The woman says that she and her family are strict vegetarians and wants the center to serve a
vegetarian a own brother is
always telling her about the evils of eating meat, explains that it is too much trouble to prepare a
special meal for only one child and angrily tells the woman that if she wants her child to have
vegetarian meals, she should find another center.
This manager is lacking in which kind of emotional intelligence?
a. Self-management
b. Social awareness
c. Relationship management
d. all of the above
7. What is the essential difference between programmed decisions and nonprogrammed
decisions?
decisions do not.
b. Programmed decisions, after making them a few times, do not require new
procedures, while nonprogrammed decisions require thinking out a new situation.
c. Programmed decisions should be left to experts, while anybody can make a
nonprogrammed decision
d. Programmed decisions need input from the staff, while nonprogrammed decisions do
not.
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8. A child-
costs of material (fencing, concrete and so forth) and labor, she decides that the center can afford
the project, and so she does it. She is engaged in:
a. rational decision making.
b. extrarational decision making.
c. social decision making.
d. none of the above
9. As a manager begins construction on the expanded playground, she is approached by the
parents of three children from the nearby elementary school. They tell her that her new fence
will block a long-used pathway to the school. The only other option for the children to reach the
school is to cross a busy street with no traffic signals. The manager works out a compromise
with the parents. She is now engaged in:
a. rational decision making.
b. technical decision making.
c. social decision making.
d. none of the above
10. The manager of a child-care facility finds that he has four things to do, but not enough time
that day to do them all. Using Stephen C
detector is both important and urgent 3) responding to the applications for future openings is
urgent but not important and 4) reorganizing the filing cabinet of applications is neither urgent
nor important. Which one should he do first?
a. Edit the newsletter
b. Replace the smoke detector
c. Respond to the applications
d. Reorganize the filing cabinets
Chapter 4
SHORT ANSWER: