Administration Chapter 4 2 Emotional Intelligence learning Objective 43 Identify The Five

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40. Samuel became upset when he found out his roommate, Jake, ate the last slice of pizza in the
fridge. He responded by hiding Jake’s algebra homework. Hiding Jake’s homework in
response to Jake’s pizza eating is an example of
a. sadness.
b. pessimism.
c. anger.
d. aggression.
41. __________ expression of anger involves expressing your anger openly toward the object of
your anger.
a. Indirect
b. Direct
c. Group
d. Reciprocal
42. Danielle thought her husband, Gary, was ignoring her, so she proceeded to turn off the
television and immediately expressed her disdain to him. This is an example of a(n)
__________ expression of anger.
a. indirect
b. direct
c. group
d. reciprocal
43. _________ is to physical aggression as __________ is to expression of a problem.
a. Anger; aggression
b. Destructive; constructive
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c. Constructive; destructive
d. Aggression; anger
44. Instead of asking her roommate to pick up her things, Nikki accused her of being a lazy slob.
Nikki’s expression of anger best fits the ____________ category.
a. constructive
b. destructive
c. connective
d. factual
45. Which of the following is a constructive way of expressing anger?
a. Kitchen sinking
b. Verbal aggression
c. Labeling
d. Staying focused on the issue at hand
46. When telling another person what is bothering you, you throw in all of the other things the
person has ever done to upset you. This destructive and direct expressions of anger is known
as
a. kitchen sinking.
b. physical aggression.
c. labeling.
d. verbal aggression.
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47. After picking up her husband’s socks for the hundredth time, Carson called him a pig and
stormed out of the house. Calling him a pig is an example of which destructive and direct
expression of anger?
a. Kitchen sinking
b. Physical aggression
c. Labeling
d. Catastrophizing
48. ____________ involves channeling your anger in a direction other than toward the object of
you anger.
a. Direct expression of anger
b. Aggression
c. Kitchen sinking
d. Indirect expression of anger
49. The theory that releasing pent-up hostilities will return us to a peaceful state is also known
as
a. direct expression of anger.
b. anger management.
c. catharsis.
d. conflict management.
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50. _____________ is a form of indirect expression of anger which involves the recognition that
the issue at hand may be out of your control, but your reaction to it isn’t.
a. Cognitive restructuring
b. Relaxation
c. Exercise
d. Psychological detachment
51. Shifting your focus to the positive aspects of the situation from the negative aspects is also
known as
a. relaxation.
b. catharsis.
c. cognitive restructuring.
d. psychological detachment.
52. Ethan missed the last bus into the city. Rather than getting frustrated, he accepted the fact
that he missed the bus and chose to spend his evening playing video games. On which
indirect expression of anger did Ethan rely?
a. Cognitive restructuring
b. Relaxation
c. Exercise
d. Psychological detachment
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53. Brianna forgot to pick up the dry cleaning on the way home from work. This memory lapse
would normally drive her husband, Larry, crazy, but tonight, he focused instead on the great
meal she prepared and her great sense of humor. Focusing on the positives of a situation
instead of the negatives is known as
a. relaxation.
b. catharsis.
c. cognitive restructuring.
d. psychological detachment.
54. Students entering college listed the most sought-after goal as
a. making a difference in the world.
b. being married.
c. college degree.
d. being very well off financially.
55. Self-awareness is
a. managing the intensity and duration of feelings and the ability to delay gratification.
b. continuing to work toward goals despite setbacks and frustrations.
c. an ongoing attention to one’s internal states.
d. feeling and understanding the emotions of another person.
56. Sarah understands when she begins to get stressed and responds by taking deep breaths and
drinking a cup of hot chocolate. This understanding of her internal state is also known as
a. self-awareness.
b. persistence.
c. regulating emotions.
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d. self-concept.
57. Being able to delay gratification is just one aspect of
a. self-awareness.
b. empathy.
c. persistence.
d. regulating emotions.
58. Elizabeth continued to read her new library book despite the fact the words were difficult.
This is an example of
a. regulating emotions.
b. empathy.
c. persistence.
d. self-awareness.
59. _____________ refers to a state of being where we feel we are one with what we are doing.
a. Persistence
b. Empathy
c. Success
d. Flow
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60. Arnold has many friends who indicate he is terrific at feeling and understanding the
emotions of another person. Arnold is high in
a. sympathy.
b. persistence.
c. empathy.
d. self-awareness.
61. One aspect of emotional intelligence, ____________, includes the ability to organize groups,
mediate conflict, and negotiate solutions.
a. sympathy
b. group empathy
c. self-awareness
d. social competencies
62. ________ stressors are to short term as ___________ stressors are to long term.
a. Alarm; resistance
b. Chronic; acute
c. Acute; chronic
d. Hardiness; resistance
63. During the _________ phase of the general adaptation system model of stress response, our
resistance level drops to a point below normal because resources have been depleted.
a. acute
b. alarm
c. resistance
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d. exhaustion
64. According to the general adaptation system (GAS) perspective, our ability to resist stress is
highest at which stage?
a. Alarm
b. Resistance
c. Exhaustion
d. Recovery
65. __________ is the feeling of arousal and resulting physiological effects of being exposed to
the stressor.
a. Emotion
b. Reaction
c. Stressor
d. Stress
66. Although Janet was in a hurry to get to work, she didn’t interpret the fact she was late as a
stressful situation. Her interpretation of the event is also known as
a. control.
b. cognitive appraisal.
c. optimism.
d. stress.
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67. One factor that decreases Denise’s stress at work is her ability to set her own schedule. This
influence Denise has on her work schedule is also known as
a. control.
b. cognitive appraisal.
c. optimism.
d. success.
68. One factor that moderates Jacob’s stress is his tendency to focus on the positive aspects of
his situation. For example, instead of dwelling on his hour-long train commute, he uses it as
an opportunity to read the paper or listen to books on his MP3 player. This is an example of
a. control.
b. cognitive appraisal.
c. optimism.
d. stress.
69. A personality style composed of control, commitment, and challenge is also known as
a. extroversion.
b. optimism.
c. resistance.
d. hardiness.
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70. One characteristic of hardiness, challenge involves the perception that
a. new things represent unnerving possibilities.
b. one should become fully involved in whatever activity one is engaged.
c. we have control over the events in our lives.
d. new things represent exciting possibilities.
71. In general, coping strategies can be separated into two categories: __________ and
_________ coping.
a. person-based; situational-based
b. problem-focused; emotion-focused
c. present-focused; future-focused
d. self-based; other-based
72. One way Marshall reduces stress when a deadline approaches is to only accept those projects
he really likes. This inspires him to finish those projects on time. What kind of coping
strategy is Marshall using?
a. Emotion focused
b. Person focused
c. Object focused
d. Problem focused
73. Right before a paper is due, Sue increases the amount of time she spends meditating. After
she is done, she feels fresh and ready to attack the assignment. What kind of coping strategy
is Sue using?
a. Emotion focused
b. Person focused
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c. Object focused
d. Problem focused
74. Multiple studies on the influence of social support on stress suggest
a. those with larger support systems experience more stress.
b. those with larger support systems experience the same level of stress as individuals with
smaller support systems.
c. those with larger support systems experience less stress, live longer, and are less
susceptible to depression.
d. those with larger support systems have poorer coping skills.
75. Collin, an AIDS patient, has many family members and friends who care for him and offer
communication and mutual support. Collin is fortunate to have
a. a coping network.
b. social support.
c. stress systems.
d. stress skills.

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