41. The ____________ keeps the compromise strategy from being the best overall conflict style.
a. required sacrifice
b. accommodation
c. equality
d. resentment
42. Compromise is often the best conflict strategy when
a. there is more time and a decision isn’t necessary.
b. the issue goes to the core of the relationship.
c. the issue repeatedly surfaces in the relationship.
d. there is little time and a decision must be reached.
43. In the _____style, there is a strong interest in pursuing one’s own goals and an equally
strong interest in supporting the relationship and/or the goals of the other person.
a. accommodating
b. integrating
c. dominating
d. avoiding
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44. Integrating conflict style differs from compromising conflict style in that the integrating
conflict style emphasizes
a. each person giving up something so both can benefit.
b. one person compromising on Issue A, while the other person compromises on Issue B.
c. that each person gets all of what he or she wants.
d. avoiding the problem until it goes away.
45. Compared to the compromising conflict style, the integrating conflict style ___________ to
resolve conflict.
a. takes the same amount of time
b. takes slightly less time
c. takes more time
d. takes significantly less time
46. Compared to the other conflict styles, individuals who use the ___________ style of conflict
are more likely to view conflict as positive.
a. accommodating
b. avoiding
c. compromising
d. integrating
47. In order to be successful at the integrative conflict style, one has to have
a. the ability to compromise.
b. a high level of creativity.
c. a limited amount of experience with communication.
d. a limited amount of experience with conflict.
48. The _________style is an approach to conflict that never has positive outcomes.
a. compromise
b. avoiding
c. accommodating
d. passive-aggressive
49. When one individual upset with another pretends that everything is fine, and at the same
time, punishes the other person in a secretive way, that individual is using the __________
conflict style.
a. compromise
b. passive-aggressive
c. accommodating
d. avoiding
50. Susan is frustrated her roommate refuses to clean up after herself. Rather than confront her
directly, she chooses instead to hide her roommate’s keys. This is an example of
___________ behavior.
a. compromise
b. passive-aggressive
c. accommodating
d. avoiding
51. According to the ____________ personality theory, our personality can be explained by a
unique combination of extraversion, neuroticism, agreeableness, conscientiousness, and
openness to experience.
a. integrative
b. Freudian
c. associative
d. Big Five
52. Nancy has a hard time interacting with others, and the interactions she has are usually
negative. Based on this information, Nancy is probably high in
a. extraversion.
b. neuroticism.
c. agreeableness.
d. conscientiousness.
53. Morgan is reliable, dependable, and always on hand when her friends need her. Rarely has
she ever failed to follow through with a commitment. Morgan is high in
a. extraversion.
b. neuroticism.
c. agreeableness.
d. conscientiousness.
54. Ian enjoys trying new things, whether it be new food, music, or activities. He is probably
high in which aspect of the Big Five Personality Theory?
a. Extraversion
b. Neuroticism
c. Openness to experience
d. Conscientiousness
55. Individuals who use integrative conflict style are
a. higher in agreeableness.
b. higher in extraversion.
c. higher in neuroticism.
d. lower in neuroticism.
56. Individuals who use the avoiding conflict style report having personalities that are
a. higher in conscientiousness.
b. lower in extraversion.
c. higher in agreeableness.
d. lower in neuroticism.
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57. According to Ting-Toomey, Asian and Latino groups perceive ____________ and avoiding
as positive choices because they reduce friction.
a. agreeing
b. assuming
c. dominating
d. accommodating
58. Compared to European Americans, African Americans use the __________ conflict strategy
more often.
a. agreeing
b. assuming
c. dominating
d. accommodating
59. Compared to individualists, collectivists use the __________ conflict strategy less often.
a. agreeing
b. avoiding
c. dominating
d. accommodating
60. Regardless of cultural orientation, ____________ is the most preferred conflict style.
a. integration
b. avoiding
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c. dominating
d. accommodating
61. During a conflict, one negative comment is often reciprocated with an even more negative
comment. When this continues, it is known as a(n)
a. defensive spiral.
b. evaluation.
c. description.
d. extreme fighting.
62. Jackie didn’t do well on her first human relations exam and called her mom with her
concerns. Her mom responded, “You should have studied more.” Jackie responded
defensively because her mother used ___________ language.
a. evaluative
b. descriptive
c. certainty
d. provisional
63. Jackie didn’t do well on her first human relations exam and called her mom with her
concerns. Her mom responded, “It sounds like you are really upset.” This response is typical
of ___________ language.
a. evaluative
b. descriptive
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c. certainty
d. provisional
64. Often when others respond to our fears or our concerns, they imply that their opinion is the
last word on the subject. This is known as a(n) _________ response.
a. evaluative
b. descriptive
c. certainty
d. provisional
65. When we respond to friends supportively and in a way that signals open-mindedness and
interest, we are using a(n) _________ response.
a. evaluative
b. descriptive
c. certainty
d. provisional
66. Control orientation is to problem orientation as _________ is to
a. a message signals closed-mindedness; a message signals open-mindedness.
b. making decisions for other people; working with partners to share decision making.
c. evaluating another person; describing the behavior of another person.
d. conveys the speaker is smarter; conveys the listener is smarter.
67. Individuals with hidden agendas are often perceived as communicating in a way that is
meant to manipulate the other person. This defense-arousing behavior is called
a. evaluation.
b. strategy.
c. certainty.
d. provisionalism.
68. The ___________ category for eliciting defensive responses is more difficult to recognize
than other strategies because the strategy is often more apparent in the nonverbal element.
a. evaluation vs. description
b. strategy vs. spontaneity
c. certainty vs. provisionalism
d. neutrality vs. empathy
69. The category of defense-arousing response that deals with listener interest is known as
a. evaluation vs. description.
b. control vs. problem orientation.
c. certainty vs. provisionalism.
d. neutrality vs. empathy.
70. When a respondent seems disinterested in what we have to say, Gibb refers to the behavior
as
a. empathy.
b. neutrality.
c. superiority.
d. description.
71. The defense-arousing message that implies the speaker is smarter, knows more, or is
somehow better than the listener is a(n) ________ message.
a. empathy
b. neutrality
c. superiority
d. description
72. One of the hardest situations to deal with is when someone criticizes us for something we
know is true. In this case, the best response is to ___________ the statement.
a. disagree with
b. agree with
c. understand the motivation of
d. ask for clarification of
73. Suzanne was hurt when her mother unfairly criticized her efforts on a recent exam. Since
Suzanne believes the criticism is inaccurate, her best response is to ___________ the
statement.
a. disagree with
b. agree with
c. understand the motivation of
d. ask for clarification of
74. One multipurpose, nondefensive response that is most effective in responding to others’
criticisms involves
a. guessing about the specifics.
b. ignoring the remarks.
c. paraphrasing.
d. asking for clarification.
75. Which method is not included in the integrative model for resolving conflict?
a. Identifying the problem
b. Setting a time and place to discuss the issue
c. Exchanging viewpoints
d. Avoiding brainstorming and using safe options for resolving conflicts