If a firm is successful in meeting its output goal for a period, the firm has been
a. efficient.
b. effective.
c. profitable.
d. exercising cost containment measures.
Non-financial performance measures (NFPMs) are better than financial measures in
that NFPMs
a. provide a better indication of customer satisfaction.
b. may better predict the direction of future cash flows.
c. directly measure how well an organization does those things that create shareholder
value.
d. all of the above
An automotive company has three divisions. One division manufactures new
replacements parts for automobiles, another rebuilds engines, and the third does repair
and overhaul work on a line of trucks. All three divisions use the services of a central
payroll department. The best method of allocating the cost of the payroll department to
the various operating divisions is
a. total labor hours incurred in the divisions.
b. value of production in the divisions.
c. direct labor costs incurred in the divisions.