Which of the following is a cost incurred when customers discover nonconforming
products and services at delivery?
A.prevention costs.
B.appraisal costs.
C.internal failure costs.
D.external failure costs.
The Chewy Chocolate Division of the Delight Confection Company had a rate of return
on investment (ROI) of 12 percent (= $1,200,000/$10,000,000) during Year 5, based on
sales of $20,000,000. In an effort to improve its performance during Year 6, the
company instituted several cost-saving programs, including the substitution of
automatic equipment for work previously done by workers and the purchase of raw
materials in large quantities to obtain quantity discounts. Despite these cost-saving
programs, the company’s ROI for Year 6 was 10 percent (= $1,100,000/$11,000,000),
based on sales of $20,000,000.
Required: