The balanced scorecard perspective that focuses on using a firm’s intellectual capital to
adapt to the needs of the market through product or service innovations is the:
a. learning and growth perspective
b. internal business perspective
c. customer value perspective
d. financial perspective
When the majority of authority is maintained by top management personnel, the
organization is said to be
a. centralized.
b. decentralized.
c. composed of cost centers.
d. engaged in transfer pricing activities.
Dawson Corporation has a sales goal of $500,000 for the coming year. Based on this
level of activity, Dawson budgets its total expenses at $450,000. Actual sales are
$480,000 and actual costs are $460,000. Dawson Corporation’s operations were
a. both efficient and effective.
b. neither efficient nor effective.
c. efficient but not effective.
d. effective but not efficient.