88) Gendel Corporation is conducting a time-driven activity-based costing study in its Customer
Service Department. The company has provided the following data to aid in that study:
Customer Service Department
Average salary per employee
Weeks of employment per year
Minutes available per week (40 hours × 60 minutes)
Practical capacity percentage
Minutes per
Unit of the
Activity
Number of orders processed
Number of queries resolved
Processing Credit
Reviews
Number of credit reviews
processed
On the Capacity Analysis report in time-driven activity-based costing, the “impact on expenses
of matching capacity with demand” would be closest to:
A) ($264,180)
B) ($301,920)
C) ($226,440)
D) ($269,182)
Weeks of employment per year (a)
50
Minutes available per week (40 hours × 60 minutes) (b)
Practical capacity percentage (c)
85
%
Practical capacity per employee (in minutes) (a) × (b) × (c)
Number of employees (a)
12
Total minutes available to meet demand