1) The process by which a company’s products or services are measured relative to the best possible levels
of performance is known as ________.
A) efficiency
B) benchmarking
C) a standard costing system
D) variance analysis
2) Benchmarking is a process ________.
A) in which overhead costs are absorbed into units of output, or ‘jobs’
B) in which a firm’s performance levels are compared against the best levels of performance in competing
companies or in companies having similar processes
C) which is based on calculating the breakeven point and analyzing the consequences of changes in
various factors calculating the breakeven point
D) in which the underlying processes of an organization is optimized using a systematic approach to
achieve more efficient goals
3) Which of the following statements is true of benchmarking?
A) It is a systematic approach of optimizing business processes.
B) It fails to help to improve organizational performance as benchmarking data does not provide insight
into why costs or revenues differ across companies.
C) It is difficult to ensure that the benchmark numbers are comparable due to the existence of differences
across companies.
D) It considers four major business aspects such as financial, customer, internal business processes, and
learning and growth.
4) When benchmarking, management accountants are most valuable when they ________.
A) present differences in the benchmarking data to management
B) highlight differences in the benchmarking data to management
C) provide insight into why costs or revenues differ across companies
D) provide complex mathematical analysis