18) Corporate divisions, like the media division of Amazon.com, are normally considered:
A) cost centers.
B) revenue centers.
C) profit centers.
D) investment centers.
19) Which of the following statements BEST describes the responsibilities of the head of an investment center?
A) He or she is mainly responsible for controlling costs.
B) He or she is responsible for maximizing income and using assets efficiently.
C) He or she is responsible chiefly for achieving as much operating income as possible.
D) He or she is responsible solely for the efficient and productive use of invested assets.
20) An investment center is responsible for new investments. Which of the following is a good example of the kind
of investments for which an investment center is responsible?
A) Purchasing raw materials for production
B) Creating a new product line with separate manufacturing facilities
C) Replacing worn-out manufacturing equipment
D) Performing maintenance work on facilities
21) To evaluate the performance of an investment center, a business needs KPIs that measure:
A) manufacturing productivity and product defect rate.
B) operating income and the efficient use of assets.
C) customer satisfaction and market share.
D) generation of sales revenues and control of operating expenses.