53) The question of what the project should and should not accomplish is determined in what step of
systems analysis?
A) feasibility study
B) initial investigation
C) systems analysis report
D) systems survey
54) A Logical model used to gather information about an existing system
A) comes only after a physical model of the existing system is created.
B) describes how a system actually works, rather than how it should work.
C) illustrates how a system functions by describing the flow of documents and computer processes.
D) illustrates what is being done, regardless of how that flow is actually accomplished.
55) The system objective concerned that crucial information be produced first, and then less important
items as time permits is known as
A) flexibility.
B) reliability.
C) timeliness.
D) usefulness.
56) A prototype
A) is expensive to create and is therefore only created once user needs are well-defined.
B) is making an internal and external review of the system to be analyzed, noting that users may not use
the existing AIS as intended.
C) is typically created during the physical design phase of systems development.
D) can be used to help users identify and communicate their system needs.
57) A project development team at Midwest Construction was assigned the task of improving the
efficiency of the firm’s accounting information system. As part of the ________ step in the systems
development life cycle, the team has determined that implementation of the new system will yield an
internal rate of return of 24.8%.
A) systems analysis
B) operations and maintenance
C) implementation and conversion
D) conceptual design
58) A project development team at Midwest Construction was assigned the task of improving the
efficiency of the firm’s accounting information system. As part of the ________ step in the systems
development life cycle, the team has determined that the objectives of the project can be accomplished
by installing a new computer system or by upgrading the existing system.
A) systems analysis
B) implementation and conversion
C) physical design
D) conceptual design
59) A project development team at Midwest Construction was assigned the task of improving the
efficiency of the firm’s accounting information system. As part of the ________ step in the systems
development life cycle, the team has initiated an end user training program in preparation for switching
over to the new system.
A) systems analysis
B) operations and maintenance
C) implementation and conversion
D) physical design
60) A project development team at Midwest Construction was assigned the task of improving the
efficiency of the firm’s accounting information system. As part of the ________ step in the systems
development life cycle, the team defined the procedures to back up and secure system data.
A) operations and maintenance
B) implementation and conversion
C) physical design
D) conceptual design
61) Refer to the diagram below, where the numbers next to the arrows refer to the number of days
required for completion of the corresponding activity. What is the critical path?
A) A-B-D-F
B) A-C-E-F
C) A-B-D-E-F
D) A-C-B-D-F
E) A-C-B-D-E-F
62) Refer to the diagram below, where the numbers next to the arrows refer to the number of days
required for completion of the corresponding activity. What is the critical path?
A) A-B-D-F
B) A-C-E-F
C) A-B-D-E-F
D) A-C-B-D-F
E) A-C-B-D-E-F
63) Refer to the diagram below, where the numbers next to the arrows refer to the number of days
required for completion of the corresponding activity. What is the critical path?
A) A-B-D-F
B) A-C-E-F
C) A-B-D-E-F
D) A-C-B-D-F
E) A-C-B-D-E-F
64) Three months after a new telephone system with voice mail was installed at Modest Expectations
College in Pennsylvania, several senior faculty members were contacted by a telecommunications
secretary and were told that their voice mail boxes were full. This is an example of dealing with change
by
A) deterrence.
B) projection.
C) avoidance.
D) aggression.
65) Shortly after a new automated quality assurance system went online, production output declined by
three percent. The production manager, a long time employee, blamed the new system. He argued that
“after we laid off Tom and Jimmy and put this machine in, things just slowed down. Nothing seems to
work right anymore.” This is an example of dealing with change by
A) deterrence.
B) projection.
C) avoidance.
D) aggression.
66) On March 18, 2008, a newly installed robotic painting system broke down. A technician was called
to repair the system. She found that a shoe had been shoved into the system’s innards. This is an example
of dealing with change by
A) deterrence.
B) projection.
C) avoidance.
D) aggression.
67) Refer to the table below, which shows the results of payback, net present value, and internal rate of
return analysis of four projects. Which is preferred by the payback criterion?
A) Project A
B) Project B
C) Project C
D) Project D
68) Refer to the table below, which shows the results of payback, net present value, and internal rate of
return analysis of four projects. Which is preferred by the net present value criterion?
A) Project A
B) Project B
C) Project C
D) Project D
69) Refer to the table below, which shows the results of payback, net present value, and internal rate of
return analysis of four projects. Which is preferred by the internal rate of return criterion?
A) Project A
B) Project B
C) Project C
D) Project D
70) Refer to the table below, which shows the results of payback, net present value, and internal rate of
return analysis of four projects. Which is preferred by the internal rate of return criterion?
A) Project A
B) Project B
C) Project C
D) Project D
71) Refer to the table below, which shows the results of payback, net present value, and internal rate of
return analysis of four projects. Which is preferred by the net present value criterion?
A) Project A
B) Project B
C) Project C
D) Project D
72) Refer to the table below, which shows the results of payback, net present value, and internal rate of
return analysis of four projects. Which is preferred by the payback criterion?
A) Project A
B) Project B
C) Project C
D) Project D
73) Dysfunctional employee behavior in response to implementation of a new computerized information
system is likely to be the result of
A) poor human resource policies.
B) lack of communication and training.
C) weak system controls.
D) inadequate compensation policies.
74) The least time-consuming method of collecting data for use in a systems survey is
A) observation.
B) interviews.
C) questionnaires.
D) reviewing system documentation.
75) Which of the following is the most important and frequently analyzed aspect of a feasibility study?
A) Economic feasibility
B) Technical feasibility
C) Legal feasibility
D) Operational feasibility
76) Which of the following aspect of a feasibility study is concerned with meeting external reporting
requirements?
A) Technical feasibility
B) Legal feasibility
C) Scheduling feasibility
D) Operational feasibility
77) Which of the following aspect of a feasibility study is concerned with human resources?
A) Technical feasibility
B) Legal feasibility
C) Scheduling feasibility
D) Operational feasibility
78) Identify the main reasons why companies change existing systems?
79) Who makes up the project development team and what is the team’s purpose?
80) Describe the five phases of systems analysis.
81) Describe the four primary objectives of a systems survey conducted during systems analysis.
82) Identify and briefly discuss the points at which a “go/no go” decision is made in the systems analysis
process.
83) Describe the physical design stage of the systems development life cycle.
84) Describe the importance of the master plan in systems development.
85) Identify and discuss the role of the groups that influence the development and implementation of an
AIS.
86) Describe economic feasibility analysis. What techniques are used in economic feasibility analysis?
87) Discuss the relative advantages and disadvantages of the four different methods for gathering data
during a systems survey.
88) Identify and describe the five types of feasibility that must be considered throughout the system
development life cycle.
89) What are some of the reasons why behavioral problems occur when a new AIS is introduced?
90) For each of the following items, discuss which of the four data gathering methods would be most
appropriate and why.
a. Eliciting 300 employees’ opinions on a new incentive program to replace the current bonus program.
b. Identifying how the credit approval process for new customers is supposed to be conducted and by
whom.