12) Refer to the table below, which shows the results of payback, net present value, and internal
rate of return analysis of four projects. Which is preferred by the internal rate of return criterion?
A) Project A
B) Project B
C) Project C
D) Project D
13) Refer to the table below, which shows the results of payback, net present value, and internal
rate of return analysis of four projects. Which is preferred by the internal rate of return criterion?
A) Project A
B) Project B
C) Project C
D) Project D
14) Refer to the table below, which shows the results of payback, net present value, and internal
rate of return analysis of four projects. Which is preferred by the net present value criterion?
A) Project A
B) Project B
C) Project C
D) Project D
15) Refer to the table below, which shows the results of payback, net present value, and internal
rate of return analysis of four projects. Which is preferred by the payback criterion?
A) Project A
B) Project B
C) Project C
D) Project D
16) Which of the following is the most important and frequently analyzed aspect of a feasibility
study?
A) economic feasibility
B) technical feasibility
C) legal feasibility
D) operational feasibility
17) Which of the following aspect of a feasibility study is concerned with meeting external
reporting requirements?
A) technical feasibility
B) legal feasibility
C) scheduling feasibility
D) operational feasibility
18) Which of the following aspect of a feasibility study is concerned with human resources?
A) technical feasibility
B) legal feasibility
C) scheduling feasibility
D) operational feasibility
19) Describe economic feasibility analysis. What techniques are used in economic feasibility
analysis?
20) Identify and describe the five types of feasibility that must be considered throughout the
system development life cycle.
20.5 Explain why system changes trigger behavioral reactions, what form this resistance to
change takes, and how to avoid or minimize the resulting problems.
1) ________ is a form of user resistance where data are erroneously entered into a system.
A) Acceptance
B) Aggression
C) Avoidance
D) Aggravation
2) ________ is a form of resistance when users continue to use a manual process instead of
adopting a new information system.
A) Acceptance
B) Aggression
C) Avoidance
D) Aggravation
3) Identify the behavioral problem below that arises due to users receiving an insufficient
explanation of why a system must be changed.
A) communication
B) natural resistance to change
C) the manner in which the change is introduced
D) top management support of change
4) Identify the form of user resistance that occurs when the new system is blamed for any
unpleasant occurrence.
A) passive-aggression
B) proclivity
C) procrastination
D) projection
5) In order to reduce resistance resulting from uncertainty, what guideline should be
implemented and followed during the systems development process?
A) attempt to meet the users’ needs
B) avoid emotionalism
C) keep communication lines open
D) keep the system simple
6) A good rule to follow to prevent behavioral problems associated with implementing a new
system is “Avoid complex systems that cause radical changes.” What expression is used to
describe this system design rule?
A) allay fears and stress new opportunities
B) keep the system simple and humanize it
C) control users’ expectations
D) test the system
7) Three months after Modern Helpdesks Incorporated began accepting e-mail service requests,
several service advisors had never checked their e-mail accounts. This is an example of dealing
with change by
A) deterrence.
B) projection.
C) avoidance.
D) aggression.
8) Shortly after a new automated quality assurance system was deployed, a firm’s production
output dropped by five percent. The shift manager blamed the new system, declaring that “after
we laid off staff, nothing went as fast.” This is an example of dealing with change by
A) deterrence.
B) projection.
C) avoidance.
D) aggression.
9) On October 15, 2013, a newly installed robotic vacuuming system stopped working. A service
technician was called to repair the robots. The technician found that water had been placed into
the robot’s path, causing it to malfunction. This is an example of dealing with change by
A) deterrence.
B) projection.
C) avoidance.
D) aggression.
10) Dysfunctional employee behavior in response to implementation of a new computerized
information system is likely to be the result of
A) poor human resource policies.
B) lack of communication and training.
C) weak system controls.
D) inadequate compensation policies.
11) What are some of the reasons why behavioral problems occur when a new AIS is
introduced?
20.6 Discuss the key issues and steps in systems analysis.
1) During ________ of systems analysis, an examination made of each development activity to
define the problem to be solved.
A) information needs and systems requirements
B) the feasibility study
C) the initial investigation
D) the systems survey
2) When is a proposal to conduct a systems analysis prepared?
A) after a written request for systems development is prepared
B) after the development team completes the survey of the existing AIS
C) after the initial investigation of the project is approved
D) before the initial investigation
3) Modeling of the existing system occurs during the ________ phase of systems analysis.
A) information needs and system requirements
B) feasibility study
C) initial investigation
D) systems survey
4) When seeking to find answers to question pertaining to “why,” the most useful approach is to
A) conduct interviews.
B) make observations.
C) distribute questionnaires.
D) read system documentation.
5) Significant system changes were implemented two months ago. The changes were well-
planned, well-designed, thoroughly tested before and after conversion, and several employee
training sessions were conducted. Still, the changes haven’t resulted in any productivity
increases, cost savings, or process improvements. Management is puzzled and needs to find out
why the system isn’t successful. The best action for management to take is
A) conduct face-to-face interviews with managers, key personnel, and randomly selected
employees from each functional area impacted by the system changes in an attempt to discover
why the changes aren’t effective.
B) make sure the system changes were well documented and review the documentation to see if
perhaps some important feature or process was overlooked during the design phase.
C) e-mail a series of questions to all employees, asking for input about further changes that
would bring about the desired results.
D) advise employees that consultants will be conducting observation sessions over the next two
weeks to determine if employees have fully implemented changes and whether there is any
evidence of resistance to the changes.
6) Which method of data gathering is most likely to result in information that represents the
personal biases and opinions of the person giving the information?
A) a questionnaire
B) an interview
C) observation by the analyst
D) system documentation
7) When the information is brief and well defined, which is the best data-gathering approach to
use?
A) a questionnaire
B) an interview
C) observation by the analyst
D) system documentation
8) Which is the best data-gathering approach to use when information must be obtained from
many different people?
A) a questionnaire
B) an interview
C) observation by the analyst
D) system documentation
9) The ________ method of gathering information helps to determine how a system actually
works.
A) interview
B) observation
C) questionnaire
D) system documentation
10) The ________ method of gathering information helps to determine how a system should
work.
A) interview
B) observation
C) questionnaire
D) system documentation
11) What are the best strategies for determining system requirements?
A) analyze existing systems, ask users what they need, prototyping, and monitoring
B) ask users what they need, analyze existing systems, develop concept of new system, and
prototyping
C) ask users what they need, analyze existing systems, examine existing system utilization, and
prototyping
D) ask users what they need, analyze existing systems, examine existing system utilization, and
develop concept of new system
12) What report serves as a repository of data from which systems designers can draw
information?
A) the executive steering committee report
B) the initial investigation report
C) the systems analysis report
D) the systems survey report
13) In which systems analysis step do analysts conduct an extensive study of the present system
to gain a thorough understanding of how it works?
A) feasibility study
B) information needs and requirements
C) systems analysis report
D) systems survey
14) The question of what the project should and should not accomplish is determined in what
step of systems analysis?
A) feasibility study
B) initial investigation
C) systems analysis report
D) systems survey
15) A Logical model used to gather information about an existing system
A) comes only after a physical model of the existing system is created.
B) describes how a system actually works, rather than how it should work.
C) illustrates how a system functions by describing the flow of documents and computer
processes.
D) illustrates what is being done, regardless of how that flow is actually accomplished.
16) The system objective concerned that crucial information be produced first, and then less
important items as time permits, is known as
A) flexibility.
B) reliability.
C) timeliness.
D) usefulness.
17) A prototype
A) is expensive to create and is therefore only created once user needs are well-defined.
B) is making an internal and external review of the system to be analyzed, noting that users may
not use the existing AIS as intended.
C) is typically created during the physical design phase of systems development.
D) can be used to help users identify and communicate their system needs.
18) The task of improving the efficiency of Crawford Insurance’s accounting information system
was given to a project development team. During the ________ step in the systems development
life cycle, the team determined that implementing a new system will yield an internal rate of
return of approximately 16.0%.
A) systems analysis
B) operations and maintenance
C) implementation and conversion
D) conceptual design
19) The task of improving the efficiency of Crawford Insurance’s accounting information system
was given to a project development team. During the ________ step in the systems development
life cycle, the team determined that the project’s objectives can be best accomplished by
upgrading the existing system.
A) systems analysis
B) implementation and conversion
C) physical design
D) conceptual design
20) The task of improving the efficiency of Crawford Insurance’s accounting information system
was given to a project development team. During the ________ step in the systems development
life cycle, the team initiated an end user training program to prepare employees to switch to the
new system.
A) systems analysis
B) operations and maintenance
C) implementation and conversion
D) physical design
21) The task of improving the efficiency of Crawford Insurance’s accounting information system
was given to a project development team. During the ________ step in the systems development
life cycle, the team defined the procedures needed to back up and secure the new system’s data.
A) operations and maintenance
B) implementation and conversion
C) physical design
D) conceptual design
22) The least time-consuming method of collecting data for use in a systems survey is
A) observation.
B) interviews.
C) questionnaires.
D) reviewing system documentation.
23) Describe the five phases of systems analysis.
24) Describe the four primary objectives of a systems survey conducted during systems analysis.
25) Identify and briefly discuss the points at which a “go/no go” decision is made in the systems
analysis process.
26) Discuss the relative advantages and disadvantages of the four different methods for gathering
data during a systems survey.
27) For each of the following items, discuss which of the four data gathering methods would be
most appropriate and why.
a. Eliciting 300 employees’ opinions on a new incentive program to replace the current bonus
program.
b. Identifying how the credit approval process for new customers is supposed to be conducted
and by whom.