36.
Which of the following balanced scorecard perspectives focuses on quality and process
improvement?
37.
Which of the following balanced scorecard perspectives focuses on customer service
issues?
38.
Which of the following balanced scorecard perspectives focuses on shareholder’s
interests?
39.
Which of the following balanced scorecard perspectives focuses on employee
development?
18–24
40.
In the balanced scorecard, the financial perspective addresses which of the following
questions?
41.
In the balanced scorecard, the internal business process perspective addresses which of
42.
In the balanced scorecard, the learning and growth perspective addresses which of the
following questions?
43.
In the balanced scorecard, the customer perspective addresses which of the following
questions?
44.
The balanced scorecard measures an organization‘s performance in all of the following
areas except:
45.
________ communicates an organization’s strategy into an inclusive set of performance
measures that provide the structure for implementing that strategy.
46.
The first step to the successful implementation of a balanced scorecard is specifying the:
47.
Which of the following represents value-added time in the manufacturing cycle?
48.
Manufacturing Cycle Efficiency (MCE) is computed as:
49.
Which of the following represents value-added time in the manufacturing cycle?
50.
Mountainburg Corporation keeps careful track of the time required to fill orders. The times
recorded for a particular order appear below:
Hours
Processing Time
1.2
Inspection Time
0.3
Moving Time
3.8
Storing Time
4.2
51.
Travis Corporation keeps careful track of the time required to fill orders. The times
recorded for a particular order appear below:
Hours
Processing Time
0.7
Inspection Time
0.3
Moving Time
2.9
Storing Time
8.7
52.
Steinwand Corporation keeps careful track of the time required to fill orders. Data
concerning a particular order appear below:
Hours
Processing Time
1.9
Inspection Time
0.2
Moving Time
2.8
Storing Time
7.2
The Manufacturing Cycle time was:
53.
Steinwand Corporation keeps careful track of the time required to fill orders. Data
concerning a particular order appear below:
Hours
Processing Time
1.9
Inspection Time
0.2
Moving Time
2.8
Storing Time
7.2
54.
Morgenstern Corporation keeps careful track of the time required to fill orders. The times
recorded for a particular order appear below:
Hours
Processing Time
1.6
Inspection Time
0.1
Moving Time
2.6
Storing Time
7.2
55.
Morgenstern Corporation keeps careful track of the time required to fill orders. The times
recorded for a particular order appear below:
Hours
Processing Time
1.6
Inspection Time
0.1
Moving Time
2.6
Storing Time
7.2
56.
Which of the following items is not part of the continuous improvement philosophy?
57.
Benchmarks are used to evaluate the performance of an activity or operation relative to
other organizations or other parts of one’s own organization. Which of the following is not
a guideline for using benchmarks to evaluate performance?
58.
59.
Which of the following is typically not considered an objective of quality control?
60.
Functional performance measures differ from customer satisfaction performance
measures in that they are used primarily to evaluate:
61.
Manufacturing cycle efficiency is computed by dividing process time by: