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8) Alonzo Company has been experiencing lost sales and high returns recently, so they decided to undertake a
comprehensive quality program. Here are factors being considered:
Estimated lost profits due to poor quality products $200,000
Excessive warranty repair costs $60,000
Costs of correcting for defective goods on the assembly line $10,000
If the cost of implementing the quality program is under $270,000, the company should go forward with it.
9) Nirvana Products Company has just gone through a rigorous evaluation due to sliding profits in the past year.
The engineers strongly recommend implementing an aggressive preventative maintenance program, but the
accountants say it will cost $50,000. The lawyers insist on a zero-defect product inspection as the units are being
packaged, but the accountants say it will cost $40,000. The vice president for production said he just thought it was
too expensive of a gamble to take, but the factory manager pointed out that if they did not look ahead at the
consequences, they could easily lose $100,000 of sales to their competitors because of shoddy goods, and a costly
production shutdown that would cost them another $100,000 if the machinery gives out unexpectedly.
In this situation, the company should not invest in the quality programs being recommended because they are not
justified on a cost/benefit basis.
10) Pollenti Company has just merged with another industrial firm whose business had been failing. Pollenti
immediately conducted a thorough study of the new company’s work processes, and produced a report including the
data shown below:
• A new inspection process is recommended to minimize defective raw materials. It would cost $12,000 to
implement.
• Shoddy business practices are resulting in excessive warranty costs $15,000 more than normal due mainly to
material failure.
• Reengineering of the assembly line will increase productivity. It would cost $18,000 to implement.
• Inefficient workplace design is costing $5,000 in unnecessary rework costs.
• Estimated amount of lost profits due to dissatisfied customers who turn to the competition is $80,000.
Based on an analysis of costs and benefits, a quality improvement plan would not be recommended.