Maryland Hotels operates a centralized call center for the reservation needs of its time–
share units. Costs associated with use of the center are charged to the time-share group
(Luxury, Resort, Standard, and Budget) where a reservation is made on the basis of time
on a call. Idle time of the reservation agents, time spent on calls where no reservation is
made, and the fixed cost of the equipment are allocated on the number of reservations
made in each group. Due to recent increased competition in the time-share business, the
company has decided that it is necessary to more accurately allocate its costs to price its
services competitively and profitably. During the current period, the use of the call center
for each group was as follows (in thousands of seconds for time usage and in number of
reservations):