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A) Number of fires investigated.
B) Decrease in fires.
C) Number of fire alarms installed.
D) Number of personnel hours expended.
43) Which of the following statements regarding service efforts and accomplishments (SEA)
is not true?
A) SEA information includes indicators of a government’s actual performance in
providing services to its citizens.
B) As governments integrate strategic planning, budgeting, and performance
measurement, information on SEA is available and often provided to the public.
C) SEA reporting may take the form of a published report, an electronic report posted
on a government’s website, or a pamphlet designed to summarize an entity’s SEA measurement
results.
D) SEA reporting is required by governments with populations greater than 500,000.
44) Which of the following statements is not true?
A) A balanced scorecard is an integrated set of performance targets, both financial and
nonfinancial, that are derived from an organization’s strategies about how to achieve its goals.
B) Enhancements to electronic data gathering and statistical techniques for analyzing
such data allow both private and public sector executives to improve operational efficiency and
decision making.
C) Service efforts and accomplishments (SEA) reporting links customer (taxpayer and
other resource provider) satisfaction to improvements in the operating systems and processes
used to provide goods and services.
D) The goal of Enterprise Risk Management (ERM) in government is to facilitate
government operations by identifying ways to mitigate identified risks via preventative and
control measures, risk transfer, and risk retention.
45) The number of lane-miles of road repaired to a specified minimum condition is an
example of an: