Data Master is a computer software consulting company. Its three major functional areas
are computer programming, information systems consulting, and software training.
Cynthia Moore, a pricing analyst in the Accounting Department, has been asked to develop
total costs for the functional areas. These costs will be used as a guide in pricing a new
contract. In computing these costs, Moore is considering three different methods of
allocating overhead costs-the direct method, the step method, and the reciprocal method.
Moore assembled the following data on overhead from its two service departments, the
Information Systems Department and the Facilities Department.