32) Joe Marzetti has been the controller of Fairview Tires for 25 years. Ownership of the firm recently
changed hands and the new owners are conducting an audit of the financial records. The audit has been
unable to reproduce financial reports that were prepared by Marzetti. While there is no evidence of
wrongdoing, the auditors are concerned that the discrepancies might contribute to poor decisions. Which
of the following characteristics of useful information is absent in the situation described above?
A) Relevant
B) Reliable
C) Complete
D) Timely
E) Understandable
F) Verifiable
G) Accessible
33) In 2003, Custer Manufacturing implemented a Web-based information system that allows all
employees to access mission-critical information. The intention was to increase production efficiency.
Unfortunately, it had the opposite effect, as deliveries fell behind schedule and costs increased. Jeff
Akspen, the director of information technology services, asked Joyce Jenkins to come in and talk with
him about the system. Joyce is a long-time employee of Custer, and her opinion is valued by her peers
and by her supervisor. “So Joyce, how’s it going down there in the shop?“”Not so good, Jeff. Used to be
we got a weekly pick list so we knew how to plan production. Now, we got that computer system. Most
of us can’t figure out how to use it to do our jobs. Is there some way to print out a pick list?”Jeff thought
for a while before responding. “Well, Joyce, to tell you the truth, I‘m not so sure how to do it myself, but
there must be a way. We’ll bring in the consultants that helped us build the system. Maybe they can
help.” Which of the following characteristics of useful information is absent in the situation described
above?
A) Relevant
B) Reliable
C) Complete
D) Timely
E) Understandable
F) Verifiable
G) Accessible