12) In 2003, Singh Manufacturing implemented a Web-based information system that allows all
employees to access mission-critical information. The intention was to increase production
efficiency. Unfortunately, it had the opposite effect, as deliveries fell behind schedule and costs
increased. Shaman Gupta, the director of information technology services, asked Ashlee Wells to
come in and talk with him about the system. Ashlee is a long-time employee of Singh, and her
opinion is valued by her peers and by her supervisor.
“So Ashlee, how’s it going down there in the shop?”
“Not so good, Shaman. Used to be we got a weekly pick list so we knew how to plan production.
Now, we got that computer system. Most of us can’t figure out how to use it to do our jobs. Is
there some way to print out a pick list?”
Shaman thought for a while before responding. “Well, Ashlee, to tell you the truth, I’m not so
sure how to do it myself, but there must be a way. We’ll bring in the consultants that helped us
build the system. Maybe they can help.”
Which of the following characteristics of useful information is absent in the situation described
above?
A) relevant
B) reliable
C) complete
D) timely
E) understandable
F) verifiable
G) accessible
13) Wisconsin Dells, Wisconsin, is a popular tourist destination. During the winter months, the
population dwindles to a meager few, but when summer comes, the size of the town surges.
Hunter Jackson is the town sanitation engineer. When the size of the town surges, so do his
responsibilities. Among them is management of the sewage processing volume.
In an interview with the local paper, Hunter complained that a report on tourist population that
he uses to adjust processing volume refers to data that was collected four days ago and it takes
him a week to make adjustments. Which of the following characteristics of useful information is
absent in the situation described above?
A) relevant
B) reliable
C) complete
D) timely
E) understandable
F) verifiable
G) accessible