If performance measures are perfect proxies for organizational goals,
A. sub-optimization will be enhanced.
B. sub-unit managers will strive to achieve organizational goals.
C. sub-units can all be decentralized.
D. residual income will rise.
Which of the following is false as it relates to quality?
A. Quality is the total of all characteristics of a product or service that impacts on its
ability to meet the needs of a specific person.
B. Quality must always be viewed from the user’s perspective.
C. Quality is never concerned with what the user thinks, feels, or deems important.
D. The definition of quality has evolved through time and is more currently
comprehensive than in the past.
Grant Corporation
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