and billing procedures. CWM bills its clients every two months in advance of the
service; for example, bills are sent to clients at the beginning of January for the months
of January and February. Initially, CWM does all its billing manually; they send out
paper bills and collect payment from clients via check. Once service is established, a
client can create an online account; the online account provides an option for paperless
billing and a separate option for charging a credit card rather than paying with a mailed
check. To create an online account, the client creates login credentials (user name and
password); they provide their CWM account number (provided on the invoice) and
relevant credit card data (type of card, name, billing address, and security code).
CWM’s database uses the account number to look up the client’s original information,
then merges the new information with it.
CWM stores clients’ information electronically. The database file would be represented
in a data flow diagram with a(n):
A. Circle
B. Arrow
C. Rectangle
D. Set of parallel lines
The COBIT framework comprises five principles and seven enablers. In your own
words, explain the relationship between each principle and enabler paired below; the
first one is done as an example.
a. Meeting stakeholder needs/People, skills and competencies. People inside and
outside the organization are stakeholders.
b. Covering the enterprise end-to-end/Processes.
c. Applying a single integrated framework/Principles, policies and frameworks.
d. Enabling a holistic approach/Information.
e. Separating governance from management/Culture, ethics and behavior.
f. Meeting stakeholder needs/Processes.