When using the balanced scorecard to monitor performance, the customer perspective
answers which of the following questions?
a. Are we developing employees and providing technologies that facilitate change and
improvement?
b. Are we creating products and hiring employees with skills to create product and
deliver them in a timely manner?
c. Are we meeting our customers’ expectations?
d. Are we growing in a manner to be competitive in the industry?
Auburn, Inc.’s overhead costs of $700,000 consist of machining $400,000; inspecting
$200,000; and packaging $100,000. Machining works 4,000 hours a year, 500
inspections occur each year, and 1,000 packing order occur each year. Information on
the company’s two products are as follows:
Determine how much overhead is allocated to Omega assuming the use of a single
overhead rate (based on direct labor hours) and assuming the use of ABC, respectively.
a. $340,000 and $360,000
b. $340,000 and $175,000
c. $360,000 and $175,000
d. $360,000 and $525,000