d.e-mailing a customer to assure that a complaint will be resolved expeditiously
e.more than one of the above activities is high-value-added
15) which one of the following is most descriptive of a strategic analysis conducted as
part of a decision analysis?
a.quantitative
b.customer focus
c.short-term orientation
d.individual product focus
e.differential costing
16) swot analysis, a valuable analysis tool, stands for:
a.strengths – workability – opportunities – threats
b.strategies – weaknesses – opportunities – threats
c.strengths – weaknesses – observations – threats
d.strengths – weaknesses – opportunities – threats
e.strategies – weaknesses – observations – threats
17) the cause and effect relationships among critical success factors are best captured
in:
a.the balanced scorecard
b.business intelligence
c.the value chain
d.the strategy map
e.swot analysis
18) universal automotive group is a maker of engines for high performance cars and
uses a process costing system. the following information pertains to the final
department of manufacturing for universal’s most popular engine, the “atomic 8”.