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1. Leadership is a skill that pertains to one individual rather than a group of individuals.
a. True
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
2. Meetings should be longer than 90 minutes without any breaks.
a. True
b. False
POINTS: 1
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
3. Participants have little preparation to do before a meeting.
a. True
POINTS: 1
DIFFICULTY: Moderate
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DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
4. The information gathered in the analysis step of problem solving can be contradictory to the group’s sentiments.
a. True
b. False
POINTS: 1
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
5. One way of evaluating the performance of the members of a problem-solving team is by describing each member’s
contribution to solving the problem at hand.
a. True
b. False
POINTS: 1
DIFFICULTY: Moderate
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6. _____ are best described as members of a group who are not officially designated as leaders but who help lead a group
to achieve different leadership functions.
a. Shared leaders
b. Managers
c. Informal emergent leaders
d. Formal leaders
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
7. In the context of task leadership roles, which of the following statements is true of information givers?
a. They use positive body language and encouraging words.
b. They keep track of a group’s objective and help move through the agenda.
c. They are people who are well informed on the content of a task that needs to be completed.
d. They keep a record of the minutes of a group meeting.
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
8. Kevin, a marketing executive, is part of the marketing team in his company. During team meetings, he tends to
encourage other members to reflect on their opinions and helps them to see the discussions at meetings from a new
perspective. In this scenario, Kevin is best described as _____.
a. an information and opinion seeker
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b. an information and opinion interpreter
c. an information and opinion analyzer
d. an information and opinion giver
POINTS: 1
DIFFICULTY: Challenging
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
9. Lin manages a team of business consultants. During a meeting, Jack, a senior business consultant, puts forth a new idea
to tackle the insufficient infrastructure at the workplace. Lin applauded Jack on his effort to come up with a solution. In
this scenario, Lin performed the role of a(n) _____.
a. interpreter
b. supporter
c. analyzer
d. gatekeeper
POINTS: 1
DIFFICULTY: Challenging
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
10. _____ are sets of behaviors that provide logistical support and record the group’s accomplishments and decisions.
a. Procedural leadership roles
b. Maintenance leadership roles
c. Task leadership roles
d. Informal leadership roles
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POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
11. In the context of procedural leadership roles, which of the following statements is true of expediters?
a. They arrange appropriate spaces for group meetings.
b. They make sure all members of a group have an opportunity to participate in discussions.
c. They keep track of a group’s objectives and help move the group through an agenda.
d. They take careful notes of group decisions.
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
12. A(n) _____ is an organized outline of the information and decision items to be covered during a meeting.
a. deliverable
b. agenda
c. symposium
POINTS: 1
DIFFICULTY: Easy
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TOPICS: Meetings
KEYWORDS: Remember
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
13. An advantage of leaders speaking with each participant prior to a meeting is that:
a. they will be able to anticipate conflicts that might emerge during the meeting.
b. they will be able to exclude certain participants from attending the meeting.
c. they will be able to effectively perform the role of a gatekeeper.
d. they will be able to talk in favor of certain participants during the meeting.
POINTS: 1
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
14. Which of the following should be avoided by leaders during a meeting?
a. Monitoring the duration of the meeting
b. Monitoring member interaction
c. Criticizing individuals during the meeting
d. Modifying the agenda of the meeting
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
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15. When the staff were straying from the agenda, Paul, the Principal of Penton High school, interfered to ensure that the
discussion was on track. In this scenario, Paul was involved in:
a. repairing damaged relationships.
b. playing devil’s advocate.
c. monitoring interaction between members.
d. managing the meeting logistics.
POINTS: 1
DIFFICULTY: Challenging
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
16. William, the deputy manager at a bank, has called for a meeting to discuss the recent loss faced by the organization. In
this scenario, which of the following should he do before the meeting?
a. He should prepare and distribute an agenda among the participants of the meeting.
b. He should decide the leadership role that he will play in the meeting.
c. He should send the minutes of the meeting to everyone in the group.
d. He should act as the gatekeeper.
POINTS: 1
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
17. Which of the following should be done by the participants of a meeting when they think that an idea is not fully
discussed in the meeting?
a. The participants should be willing to voice disagreement.
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b. The participants should avoid the topics that are not discussed.
c. The participants should perform a supportive role by not dominating the discussion.
d. The participants should monitor their contributions.
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
18. A group has efficiently identified and defined a problem if:
a. it has assigned members to conduct a library search on the problem.
b. its members unanimously establish criteria for discussing the problem.
c. consequences of the problem will not occur in future.
d. all its members agree to the solution.
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
19. _____ refers to a question asked to determine or judge whether something is right, moral, good, or just.
a. Questions of fact
b. Questions of value
c. Questions of policy
d. Questions of perception
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POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
20. Jim, a market researcher, has been asked to find additional information on the issue of decreasing customer sales in a
showroom. In this scenario, Jim can gather the relevant data by:
a. using the passive-aggressive communication method during his meetings with customers.
b. creating a written brief.
c. framing questions of value.
d. interviewing experts.
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: Engage in the six steps of systematic problem solving.
QUESTION TYPE: Multiple Choice
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
21. During the problem analysis stage of problem solving, the information gathered about a problem should:
a. provide information about the nature of the problem.
b. contradict the information about the problem that had been gathered earlier.
c. be in the form of questions that provide solutions to the problem.
d. suggest a criteria for judging the solutions of the problem.
POINTS: 1
DIFFICULTY: Moderate
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10. Group Leadership and Problem Solving
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10. Group Leadership and Problem Solving
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26. A(n) _____ is a structured problem-solving discussion held by a group in front of an audience.
a. oral brief
b. symposium
c. panel discussion
d. huddle
POINTS: 1
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
27. Streaming videos are the most effective way of communicating the results of a problem-solving process in a group
when:
a. the group members do not like to take the time to read a report.
b. all group members can be assembled at the same location to watch the video.
c. group members cannot meet at the same time or in the same location.
d. an audience input is needed.
POINTS: 1
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
28. Which of the following statements is true of evaluating group presentations?
a. The evaluation of the presentations depends on the way they are presented rather than the content.
b. The quality of the presentations depends on the overall group performance rather than individual performance.
c. The presentations are not affected by the poor performance of an individual group member.
d. The evaluation of the presentations should consist of both an individual and a group component.
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problem definition
Correct
problem summary
Incorrect
refers to a formal written statement describing a problem.
a. code of ethics
b. mission statement
c. problem definition
d. problem summary
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
31. Tasks
Incorrect
Objectives
Incorrect
Criteria
Correct
Deliverables
Incorrect
are standards or measures used for judging the merits of proposed solutions.
a. Tasks
b. Objectives
c. Criteria
d. Deliverables
POINTS: 1
DIFFICULTY: Easy
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32. Transforming
Incorrect
Evaluating
Incorrect
Norming
Incorrect
Brainstorming
Correct
is an uncritical, non-evaluative process of generating possible solutions by being creative, suspending
judgement, and combining or adapting ideas.
a. Transforming
b. Evaluating
c. Norming
d. Brainstorming
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
33. Group cohesiveness
Incorrect
Group dynamics
Correct
Group statistics
Incorrect
Group potential
Incorrect
can be best described as the way a group interacts to achieve its goal.
a. Group cohesiveness
b. Group dynamics
c. Group statistics
d. Group potential
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POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
34. Explain leadership. Discuss task leadership roles.
ANSWER: Answers will vary. Leadership is a process “whereby an individual influences a group of individuals to
achieve a common goal.” When people think of leadership, they usually think of a person who is in charge. Today,
however, people understand leadership as a set of communication functions performed by any group member at various
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
35. Discuss the analysis step and identifying alternate solutions step in the systematic problem-solving process.
ANSWER: Answers will vary. Problem analysis involves finding out as much as possible about the problem. Most
groups begin this process with each member sharing information he or she already knows about the problem. Members
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