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1. Group communication consists of all verbal and nonverbal messages shared among members of a group.
a. True
b. False
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
2. The purpose of team-building activities is to establish group norms and ground rules in a group.
a. True
b. False
POINTS: 1
DIFFICULTY: Moderate
Group purpose
KEYWORDS: Understand
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
3. Group norms are always productive.
a. True
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09. Communicating in Groups
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8. Lisa is friends with a group of her classmates who like her are also passionate about swimming. In this scenario, which
of the following is most likely to be true of the communication that takes place between Lisa and her friends?
a. They will talk about highly personal information.
b. They will help a member to recover from an addiction.
c. They will involve in comforting a group member.
d. They will share their success stories.
POINTS: 1
DIFFICULTY: Challenging
KEYWORDS: Apply
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
9. Which of the following statements is true of service groups?
a. Service groups are usually not goal-oriented.
b. The size of a service group is limited to five members.
c. Group members in service groups are encouraged to share personal information.
d. Service groups are voluntary and task-oriented.
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
10. A(n) _____ is a collection of three or more people formed to complete a task.
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a. support group
b. work group
c. social group
d. interest group
POINTS: 1
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
11. A group of five engineers was tasked to design a gas pipeline that would connect every house in the town of Belwick.
In this scenario, the group of five engineers is a(n) _____.
a. support group
b. work group
c. social group
POINTS: 1
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
12. Which of the following statements is true of the size of a work group team?
a. The ideal size for a work group team is five to seven members.
b. The best size for a work group is twenty to fifty members.
c. As the size of a group increases, the discussion time decreases.
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09. Communicating in Groups
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09. Communicating in Groups
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09. Communicating in Groups
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19. Cohesiveness is more likely to develop in groups:
a. in which there is mandatory membership.
b. in which the members are prescribed individual roles.
c. in which members are attracted to its purpose.
d. which are not goal oriented.
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
20. Steve, the CEO of a software company, wants to find out whether his employees work as a cohesive team. Steve can
conclude that his employees work as a healthy cohesive team:
a. if the employees work independently to reach the group’s goals.
b. if the employees compete with each other for performance and credits.
c. if the employees feel safe to express their feelings even when they disagree with others.
d. if the employees ensure that the goals of the team are met, even at the expense of unethical means.
POINTS: 1
DIFFICULTY: Challenging
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
21. Which of the following statements is true of accountability in healthy groups?
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a. The penalty for violation of group norms is the same for all norms.
b. Upon violation of group norms, newcomers to a group are punished more severely than the veterans in the group.
c. Severity of penalty is determined by the number of times the group norms were violated.
d. Members with a higher status in the group can escape from the penalty of violation of group norms.
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
22. _____ is the multiplying force of a group of individuals working together that results in a combined effort greater than
any of the parts.
a. Storming
b. Coaction
c. Alliance
d. Synergy
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Describe the characteristics of healthy groups.
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
23. Which of the following is a characteristic of the performing stage of group development?
a. Members revisit the earlier stages of group development like forming and storming.
b. Conversations at this stage are focused on sharing task-related information and problem solving.
c. A group experiences groupthink during this stage.
d. Disagreements between members are unresolved and unacknowledged during this stage.
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09. Communicating in Groups
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POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
30. Group expectations
Incorrect
Values
Incorrect
Norms
Incorrect
Ground rules
Correct
can be best defined as prescribed behaviors designed to help a group meet its goals and conduct its
conversations.
a. Group expectations
b. Values
c. Norms
d. Ground rules
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
31. Storming
Incorrect
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Evaluating
Incorrect
Groupthink
Correct
refers to a deterioration of mental efficiency, reality testing, and moral judgement that results from in-group
pressure to conform.
a. Storming
b. Transforming
c. Evaluating
d. Groupthink
POINTS: 1
DIFFICULTY: Easy
Leadership in groups
KEYWORDS: Remember
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM
32. In the context of the stages of group development, transforming
Incorrect
performing
Incorrect
norming
Correct
adjourning
Incorrect
is characterized by increased cohesion, collaboration, emerging trust among members, and motivation to
achieve the group goal.
a. transforming
b. performing
c. norming
d. adjourning
POINTS: 1
DIFFICULTY: Easy
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ANSWER: Answers will vary. Just as conflict is inevitable in interpersonal relationships, so it is to be expected in
group interactions. Groups that experience no conflict are likely to engage in groupthink. Groups that experience conflict
POINTS: 1
DATE CREATED: 10/9/2017 2:40 PM
DATE MODIFIED: 10/9/2017 2:40 PM