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08. Interpersonal Communication
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Page 1
1. Comforting benefits the person being comforted but not the person who is doing the comforting.
a. True
b. False
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
2. Praise is not effective unless it is focused on a specific behavior or accomplishment.
a. True
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
3. When a person habitually uses the passive communication style, it might damage the person’s relationship with his or
her partner.
a. True
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POINTS: 1
Relational communication
KEYWORDS: Understand
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
4. Individuals involved in cyberbullying frequently adopt aggressive behaviors.
a. True
b. False
POINTS: 1
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
5. Conflicts should be avoided in any relationship.
a. True
b. False
POINTS: 1
DIFFICULTY: Moderate
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08. Interpersonal Communication
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Page 3
6. _____ is helping others feel better about themselves, their behavior, or their situation by creating a safe space to express
their thoughts and feelings.
a. Praising
b. Condescending
c. Comforting
d. Relaxing
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
7. _____ are the desires to be appreciated, liked, and valued.
a. Positive face needs
b. Reinforcements
c. Self-esteem needs
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
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08. Interpersonal Communication
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Page 4
8. _____ encourage those feeling emotional distress to talk about what happened and how they feel about it.
a. Positive face needs
b. Negative face needs
c. Buffers
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
9. In the context of comforting, _____ involves offering ideas, observations, information, or alternative explanations that
might help a relational partner understand a situation in a different light.
a. buffering face threats
b. reframing the situation
c. encouraging understanding
d. clarifying supportive intentions
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
10. In the context of comforting, _____ refers to presenting relevant suggestions for resolving a problem or situation.
a. buffering face threats
b. reframing the situation
c. giving advice
d. clarifying supportive intentions
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08. Interpersonal Communication
Name:
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Date:
08. Interpersonal Communication
Name:
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Date:
08. Interpersonal Communication
Copyright Cengage Learning. Powered by Cognero.
Page 7
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
15. Which of the following statements is true of constructive criticism?
a. It is based on empathy and a desire to make one understand the impact of his or her behavior.
b. It can be offered without permission because it is constructive.
c. It involves praising a person with no effort to change.
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
16. Which of the following is an indirect strategy to maintain privacy in communication?
a. Changing the subject
b. Establishing a personal boundary
c. Praising positive behavior
d. Giving constructive criticism
POINTS: 1
DIFFICULTY: Moderate
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08. Interpersonal Communication
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Page 8
17. Stacey is married to Collins. Stacey is an outspoken person who shares details about everything that happens during
the day with her husband. In return, she expects Collins to reciprocate her openness. But Collins tends to keep things to
himself and does not want to share much with Stacey. In this scenario, which of the following direct strategies should
Collins adopt to maintain his privacy?
a. He can practice ambiguity.
b. He can change the subject as a sign that he does not want to disclose the information.
c. He can effectively mask his emotions instead of sharing information.
d. He can establish his personal boundary.
POINTS: 1
DIFFICULTY: Challenging
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
18. A(n) _____ is completely submitting to another’s desires and expectations while concealing one’s own.
a. passive communication style
b. aggressive communication style
c. passive-aggressive communication style
d. assertive communication style
POINTS: 1
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
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08. Interpersonal Communication
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Page 9
19. A(n) _____ is attacking another person’s self-concept and/or expressing personal hostility in order to inflict
psychological pain.
a. aggressive communication style
b. passive communication style
c. passive-aggressive communication style
d. assertive communication style
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
20. Smith keeps complaining that Amy, his roommate, is disorganized and leaves her belongings strewn across the room.
One day, Amy finds a milk bottle on the floor and yells at Smith. In this scenario, Amy is using a(n) _____.
a. passive communication style
b. aggressive communication style
c. passive-aggressive communication style
d. assertive communication style
POINTS: 1
DIFFICULTY: Challenging
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
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Page 10
21. Which of the following is a characteristic of an assertive communication style?
a. It is adopted by people who feel defensive.
b. It is highly valued in countries that follow collectivist cultures.
c. It leaves a partner hurt, confused, and startled.
d. It is healthy as it demonstrates respect for a partner.
POINTS: 1
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
22. An effective assertive message:
a. suggests a person’s intentions and future expectations.
b. describes a behavior or event as subjectively as possible.
c. threatens a partner and the relationship.
d. conceals one’s true emotions.
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
23. As a response to his son’s request to be driven to his friend’s place, William replies, "I know you want to go to your
friend’s house today. I assume you need to relax before your exam, but I do not feel comfortable because you might be
disturbing your friend on the day before the exam. May be we could all hang out together after your exam is over." In this
case, William’s assertive message is lacking _____.
a. firmness
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b. feeling
c. consequence
POINTS: 1
DIFFICULTY: Challenging
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
24. Assertiveness is valued in:
a. countries that follow traditional collectivist cultures.
b. cultures that value accord and harmony.
c. cultures that embrace feminine gender norms.
d. cultures where direct communication is preferred.
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
25. Passive or passive-aggressive communication styles are most likely embraced by women from:
a. cultures that do not prioritize accord and harmony.
b. cultures where direct communication is preferred.
c. cultures that embrace feminine gender norms.
d. cultures with an individualistic tradition.
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08. Interpersonal Communication
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POINTS: 1
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
28. In the context of conflict management styles, which of the following statements is a similarity between the avoiding
and competing styles?
a. Both the styles are characterized as uncooperative approaches.
b. Neither of the styles deal with interpersonal conflicts.
c. Both the styles are adopted when a relationship is important to a person.
d. Both the styles are characterized as a win-win approach.
POINTS: 1
DIFFICULTY: Challenging
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
29. In the context of managing interpersonal conflict, _____ occurs when people work through the problem together to
discover a mutually acceptable solution.
a. accommodating
b. competing
c. compromising
d. collaborating
POINTS: 1
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08. Interpersonal Communication
Name:
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08. Interpersonal Communication
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08. Interpersonal Communication
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Page 16
d. Compromising
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
34. Competing
Incorrect
Compromising
Correct
Avoiding
Incorrect
Accommodating
Incorrect
occurs when each partner in a relationship gives up part of what they desire to satisfy part of what their partner
wants.
a. Competing
b. Compromising
c. Avoiding
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
35. Discuss the effects of disclosure and privacy on relationships.
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08. Interpersonal Communication
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Page 17
ANSWER: Answers will vary. Privacy and disclosure decisions affect relationships in three major ways. They affect
intimacy level, reciprocity expectations, and information co-ownership.
As disclosure is the mechanism for increasing intimacy, one might think people move in a clear-cut way toward deeper
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:39 PM
DATE MODIFIED: 10/9/2017 2:39 PM
36. List the types of communication styles. Discuss passive and passive-aggressive communication styles.
ANSWER: Answers will vary. Two people in a mutually satisfying, intimate relationship have different needs,
desires, and expectations. How they choose to express them to their partner will affect the relationship’s communication
POINTS: 1
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08. Interpersonal Communication
