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1. Hearing and listening are synonymous with each other.
a. True
b. False
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
2. Listening style is the conscious style adopted by a person to fit an appropriate situation.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
3. Sympathy translates our intellectual understanding of what the speaker has experienced into feelings of concern,
compassion, and sorrow for that person.
a. True
b. False
POINTS: 1
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06. Listening
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6. Unlike listening, hearing is a(n):
a. physiological process that is mainly concerned with human body.
b. affective process that motivates a person to attend to a message.
c. cognitive process that includes understanding and interpreting a message.
d. behavioral process that is related to responding with a feedback.
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: Define listening.
QUESTION TYPE: Multiple Choice
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
7. Which of the following statements is true of listening apprehension?
a. It helps one in attentively focusing on a message.
b. It increases with the intensity of a message.
c. It is not dependent on any factor other than the message.
d. It increases when one worries about misinterpreting a message.
POINTS: 1
DIFFICULTY: Moderate
Listening styles
KEYWORDS: Understand
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
8. Which of the following statements is true of content-oriented listeners?
a. They fail to evaluate the facts offered as evidence.
b. They notice the inconsistencies that a speaker makes.
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c. They are sensitive to their partner’s emotional needs.
d. They elicit more information by asking questions.
POINTS: 1
DIFFICULTY: Moderate
DATE MODIFIED: 10/9/2017 2:38 PM
9. Which of the following statements best defines people-oriented listeners?
a. They focus on the feelings their conversational partners may have about what they are saying.
b. They focus on the ultimate point a speaker is trying to make.
c. They focus on and evaluate the facts and evidence.
d. They prefer brief and hurried conversations and often use nonverbal and verbal cues to signal that their partner
needs to be more concise.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Identify three challenges of listening.
DATE MODIFIED: 10/9/2017 2:38 PM
10. In the context of listening style, _____ focus on the ultimate point the speaker is trying to make.
a. time-oriented listeners
b. action-oriented listeners
c. content-oriented listeners
d. people-oriented listeners
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POINTS: 1
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
11. Alex is an attentive undergraduate student. In Mr. Grey’s class, he gets restless because Mr. Grey usually talks about
topics that are outside the scope of syllabus. Sometimes, he elaborates on topics that will not be asked in the exams. Given
this information, Alex is a(n) _____.
a. time-oriented listener
b. action-oriented listener
c. content-oriented listener
d. people-oriented listener
POINTS: 1
DIFFICULTY: Challenging
KEYWORDS: Apply
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
12. _____ prefer brief and hurried conversations and often use nonverbal and verbal cues to signal that their partner needs
to be more concise.
a. Time-oriented listeners
b. Action-oriented listeners
c. Content-oriented listeners
d. People-oriented listeners
POINTS: 1
DIFFICULTY: Easy
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06. Listening
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06. Listening
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15. Which of the following techniques will help listeners improve their attending skills?
a. Empathizing with the conditions of a speaker
b. Reducing potential distractions from the listening environment
c. Playing intense music to focus on a speech
d. Providing feedback cues when a speaker speaks
DATE MODIFIED: 10/9/2017 2:38 PM
16. Which of the following statements is true of paraphrasing?
a. It is a repetition of what a speaker has said.
b. It causes a listener to forget a speaker’s message.
c. It becomes necessary when communicating long and complex messages.
d. It is a listener’s effort to look at things from another person’s point of view.
POINTS: 1
KEYWORDS: Understand
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
17. Lisa is a high-school student. She has poor listening skills. After much effort, she improved her attending skills. In this
case, which of the following should Lisa do to improve her understanding skills?
a. She should neglect the pragmatic meaning and focus on the semantic meaning.
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b. She should mentally rehearse what she has heard.
c. She should paraphrase the speaker’s message in her own words.
d. She should take notes while listening to a conversation.
POINTS: 1
DIFFICULTY: Challenging
KEYWORDS: Apply
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
18. A content paraphrase focuses on:
a. the denotative meaning of a message.
b. how a listener feels about a message.
c. the unconscious process of receiving a message.
d. how a speaker sounds when he or she speaks.
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
19. A _____ focuses on the emotions attached to a message.
a. mnemonic device
b. content paraphrase
c. feedback cue
d. feelings paraphrase
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DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
20. Which of the following strategies will help a listener paraphrase a message effectively?
a. Focusing on as many details as possible
b. Empathizing with the feelings and attitudes of the speaker
c. Sending a feedback that will be encouraging to the speaker
d. Noticing the images and feelings the listener experiences from the message
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
21. When we experience an emotional response parallel to another person’s actual or anticipated display of emotion, it is
termed as _____.
a. empathic responsiveness
b. perspective taking
c. mirroring
d. sympathy
POINTS: 1
DATE MODIFIED: 10/9/2017 2:38 PM
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22. In the context of understanding a message, _____ occurs when we use everything we know about the sender and his or
her circumstances to understand their feelings.
a. empathic responsiveness
b. perspective taking
c. paraphrasing
d. evaluating
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
23. In the context of remembering, a common technique to form a mnemonic is by:
a. adding extra details to the information that has to be remembered.
b. recording a speech in a tape recorder or a CD.
c. forming a word with the first letters of the information that has to be remembered.
d. paraphrasing the information that has to be remembered with related words.
POINTS: 1
DIFFICULTY: Moderate
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
24. In the context of active listening, which of the following is a strategy for evaluating messages effectively?
a. Constructing mnemonics
b. Probing for information
c. Combining facts and inferences
d. Avoiding repetitive information
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POINTS: 1
TOPICS: Listening styles
KEYWORDS: Understand
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
25. In the context of response strategies, verbal feedback should be given:
a. by interrupting a speaker during a speech.
b. whenever a speaker rambles without focusing a point.
c. after a speaker has ended his or her speech.
d. while a speaker is pausing in the middle.
POINTS: 1
DIFFICULTY: Moderate
Responding supportively
KEYWORDS: Understand
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
26. Which of the following is a characteristic of nonverbal feedback cues?
a. They finish a speaker’s sentence.
b. They create an environment of anger and disgust.
c. They communicate listeners’ attention and comprehension.
d. They are one of the methods of perception checking.
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27. Elaine and her friend, Catherine, frequently end up arguing when discussing any topic. Elaine feels the reason behind
this is that they both are extremely critical in their discussions. Elaine wants to appear supportive while stressing her
points in a discussion. In this scenario, which of the following can help Elaine?
a. She can make Catherine understand that she is not her friend when they argue.
b. She can tell what Catherine wants to hear.
c. She can make false statements to support Catherine.
d. She can express acceptance instead of criticizing Catherine.
POINTS: 1
DIFFICULTY: Challenging
Responding supportively
KEYWORDS: Apply
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
28. Elsa frequently attends conferences and public meetings. She wants to be constructive while she criticizes speakers. In
this scenario, which of the following can Elsa do?
a. She can cite something positive before offering her comments.
b. She can assert the superiority of the strength of her expertise.
c. She can use “you” language while speaking to the speaker.
d. She can provide a generalized criticism rather than pointing the specific parts.
POINTS: 1
DIFFICULTY: Challenging
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06. Listening
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c. behavioral
d. physiological
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
31. In the context of active listening, evaluating
Incorrect
responding
Incorrect
attending
Correct
understanding
Incorrect
is the process of willfully perceiving and focusing on a message.
a. evaluating
b. responding
c. attending
d. understanding
KEYWORDS: Remember
DATE CREATED: 10/9/2017 2:38 PM
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32. Attending
Incorrect
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Incorrect
Evaluating
Correct
Understanding
Incorrect
is the process of critically analyzing a message to determine its truthfulness, utility, and trustworthiness.
a. Attending
b. Responding
c. Evaluating
d. Understanding
POINTS: 1
DIFFICULTY: Easy
DATE CREATED: 10/9/2017 2:38 PM
DATE MODIFIED: 10/9/2017 2:38 PM
33. In the process of active listening, attending
Incorrect
understanding
Incorrect
evaluating
Incorrect
responding
Correct
is the process of providing feedback.
a. attending
b. understanding
c. evaluating
d. responding
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06. Listening
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DATE CREATED: 10/9/2017 2:38 PM
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36. Briefly explain how listeners should respond with verbal and nonverbal cues. Explain formal constructive speech
critique strategies.
ANSWER: Answers will vary. Regardless of the situation, listeners should respond in ways that demonstrate respect
as well as clarity. Listeners can provide appropriate nonverbal feedback cues while the speaker is talking and verbal
feedback only after the speaker has finished. Nonverbal feedback cues are the signals listeners use to illustrate that they
POINTS: 1
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06. Listening