Page 1
1. Define conflict.
2. Explain how using avoidance can result in cumulative annoyance.
3. What is the role of power in the conflict process?
4. What is the relationship between escalation and the use of competition?
5. Define pseudo-conflict.
6. Why is it best to avoid kitchen sinking with our relational partner?
7. Identify a possible risk of attempting to use collaboration?
8. Identify and explain the most constructive approach to managing conflict.
9. What are two suggestions for using collaboration to manage conflict?
10. How can structural improvements be used to manage conflict in our personal
relationships?
11. What is the relationship between the use of integrative agreements and collaboration?
12. What are three forms of separation?
13. What is a primary concern with relying upon compromise to manage conflict?
14. Identify five conflict endings
15. Identify three barriers to managing conflict.
Page 2
16. Identify and explain the defining characteristics of conflict.
17. Explain two dangers of using an avoidance approach to managing conflict.
18. Identify and explain the four primary conflict approaches.
19. What are five endings or outcomes of conflict?
20. Explain three potential barriers to managing conflict.
Page 3
Answer Key
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.