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1. Communication process between people who perceive incompatible goals or interference in
achieving their objectives. _______
2. The generation of creative solutions enabling all sides to attain their desired goals. _______
3. The ability to influence or control resources, people, or events. _______
4. When people change their goals and actions to make them compatible. _______
5. The generation of creative solutions enabling all sides to attain their desired goals. _______
6. The changing of relationship rules to prevent further disputes. _______
7. An approach to conflict where one ignores or communicates indirectly about a situation. _______
8. A type of avoidance by communicating in a negative manner and then abandoning the encounter.
_______
9. An accumulation of grievances we have against our partner. _______
10. The perception that a conflict exists when in fact it doesn’t. _______
11. An approach to conflict where one abandons their own goals and acquiesces to the desires of
another person. _______
12. An approach to conflict where one confronts others and pursues his or her own goals while
excluding others. _______
13. A dramatic rise in emotional intensity and increasingly unproductive communication. _______
14. Spontaneous declarations to end a relationship due to conflict. _______
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15. Honest messages that are hidden to protect a partner’s feelings. _______
16. The most constructive approach to managing conflict. _______
17. A sudden termination of communication contact. _______
18. When one person gets his or her way by causing others to accommodate. _______
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Answer Key