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1. Listening is a passive activity.
A) True
B) False
2. We spend more time listening than any other type of communication activity.
A) True
B) False
3. Many people take listening for granted, believing it just happens.
A) True
B) False
4. Listening only involves a single act.
A) True
B) False
5. Effective listening first requires understanding the use of denotative meanings.
A) True
B) False
6. Remembering is not a critical part of the listening process.
A) True
B) False
7. Using backchannel cues such as “uh–huh” signal to the speaker that you are not paying
attention.
A) True
B) False
8. Listening is a comprehensive six-step process.
A) True
B) False
9. If your partner tells you about their bad day, you are likely to listen to provide support.
A) True
B) False
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10. Listeners who are able to multitask demonstrate more effective, active listening.
A) True
B) False
11. Effective listeners are able to switch between the four listening styles, using the style
most appropriate to the context.
A) True
B) False
12. While men tend to be action- or task-oriented listeners, women tend to favor
people-oriented or relational listening.
A) True
B) False
13. In individualistic cultures, time- and action-oriented listening prevail, while collectivistic
cultures emphasize people- and content-oriented listening.
A) True
B) False
14. Women are more likely to use time-oriented and action-oriented listening styles.
A) True
B) False
15. Men are more likely to use people-oriented and content-oriented listening styles.
A) True
B) False
16. In an individualistic culture such as the United States, time-oriented and action-oriented
listening styles are valued and practiced.
A) True
B) False
17. In a collectivistic culture such as East Asia, people-oriented and content-oriented
listening styles are valued and practiced.
A) True
B) False
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18. Backchannel cues are an effective method for offering negative feedback to a speaker.
A) True
B) False
19. Selective listening is suggested as one method for addressing the barriers to listening.
A) True
B) False
20. Pseudo-listening occurs when listeners behave as if they are paying attention when they
really are not.
A) True
B) False
21. If your friend solicits your opinion on how to handle his relational difficulties only to
then discount and dismiss your opinion, he is demonstrating aggressive listening.
A) True
B) False
22. You can improve your listening skills by providing positive and timely feedback.
A) True
B) False
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Answer Key