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1. Identify the six stages of listening.
2. What is the difference between hearing and listening?
3. What is the difference between positive and negative feedback?
4. How can mnemonics help increase our ability to remember or recall information?
5. List and explain two strategies for improving recall and memory.
6. Identify the five functions of listening.
7. Identify the four listening styles.
8. What is the value of empathy in listening?
9. What style of listening is typical of a person from a collectivistic culture?
10. If Chris is having relationship problems, what listening function and style would you
recommend his friend Stefan use with him?
11. If James is not listening carefully to Marcie recount her recent trip to Canada because he
puts down her trip and says how much better his trip to Europe was, what form of ineffective
listening is James displaying? How could he manage this problem?
12. List and explain two challenges or barriers to effective listening.
13. Identify two ways that aggressive listening can impact those who engage in it.
14. What are two ways to demonstrate active listening?
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15. What are two ways to demonstrate active listening while your conversational partner is
speaking?
16. Define the listening process.
17. Compare the differences between how women and men listen.
18. Identify and explain the four styles of listening.
19. How does culture impact listening styles?
20. What are three barriers to active listening? Explain each of them.
21. Explain strategies we can use to become more active listeners.
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